Activation Partner

Job Description: • Own the end-to-end activation journey for new and expanding customers, from contract to first value • Serve as the customer’s primary post-sale guide through onboarding, sequencing, and early value realization • Design activation plans that deliberately follow the minimum viable path to first value, avoiding unnecessary complexity or over-configuration • Maintain full ownership of activation execution with a clear focus on achieving a first measurable moment of impact within the first 60 days • Partner with assigned Value Partners to co-create the customer Value Plan • Translate value agreements, objectives, and SMART goals into a focused, tactical activation plan • Establish clear activation milestones, success criteria, and sequencing tied directly to customer outcomes • Lead training and enablement sessions that teach customers how to use Totango independently • Prepare customers for launch with workflow readiness, adoption guidance, and change-management best practices • Support customer-led end-user training and launches with templates, decks, and structured guidance • Coordinate with Customer Care Partners, Customer Success Engineers (CSEs), Solutions Engineers, and Product as needed — with clear ownership boundaries • Participate in late-stage sales conversations (in partnership with Sales and Value Partners) to set expectations for activation, timelines, and early success • Contribute to internal handoffs and kickoff preparation by reviewing deal context, objectives, and commitments Requirements: • 2+ years of experience in a customer-facing role such as Customer Success, Onboarding, Implementation, Activation, Consulting, or a similar post-sales function • Experience working with CRMs and/or Customer Success Platforms (CSPs) (e.g., Salesforce, HubSpot, Gainsight, Totango, or similar) — this is a strong asset • Hands-on experience with Totango is a significant advantage and will help you ramp faster in this role • Strong program and project management skills, with the ability to keep multiple workstreams moving forward • Comfort leading customer-facing conversations, including with senior stakeholders • A deep appreciation for value frameworks and outcome-based delivery • The ability to translate strategy into clear, executable plans • A bias toward action, momentum, and accountability Benefits: • Unlimited PTO, with a culture that genuinely supports taking time off and recharging • Flexible scheduling, built around trust and outcomes — not hours logged • Company-provided medical, dental, and disability benefits • A fully remote position Apply tot his job