Associate Director, Customer and Product Insights – Driving Business Growth through Data-Driven Decision Making at arenaflex

Introduction to arenaflex At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that exceed expectations in value and quality. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. About the Role We're looking for a senior insights professional to lead the customer and product research and insights function supporting the arenaflex Value portfolio of brands. As the Associate Director of Customer and Product Insights, you and your team will drive business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You'll accomplish this by proactively working across brand and product team leaders to define and prioritize the research roadmap, managing and mentoring direct reports, and leading by example in research rigor and insights storytelling. Key Responsibilities Proactively work across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation, including people, budgets, and vendor partnerships. Manage, mentor, and coach direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best practices across these work streams. Lead by example and set a high bar for research rigor and insights storytelling, and oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities. Work in close partnership with the Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics, and forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization. Speak on behalf of the customer across arenaflex Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning. Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectations to deliver impact and drive business objectives. Essential Qualifications To be successful in this role, you'll need to have: A Bachelor's degree or four or more years of work experience. Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience in Marketing, Customer Experience, or User Experience research. Experience designing research programs, both qualitative and quantitative, to address business needs, and can articulate rationale. Strong command of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.). Experience with qualitative and/or user-centered design evaluative research methods (e.g., focus groups, in-depth interviews, diary studies, ethnography, etc.). Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations. Preferred Qualifications Even better if you have one or more of the following: Four or more years of experience managing a team of three or more people. Experience providing insights to inform value proposition development. Experience leveraging secondary data, trends, and learnings to provide context for business scenarios. Experience coaching and advising multiple team members, simultaneously, to push the strategic quality of their insights. Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion. Marketing, CX, or UX research experience specifically in the consumer or business space. Are a self-starter, able to identify stakeholders and build credibility for the team. Demonstrated effective consultative skills. Proven ability to work through ambiguity and effectively collaborate to problem-solve. Strong business acumen and understanding of the telecom industry. Extensive experience and genuine interest in consumer segment research. High degree of comfort using influence and persuasion cross-functionally. Experience operating in a fast-moving, rapidly evolving environment. Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a culture that encourages innovation and experimentation. You'll be part of a team that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. Work Environment and Company Culture Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We believe in work-life balance and offer flexible working arrangements, including remote work options. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a workplace where everyone feels welcome and included. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $127,000.00 to $236,000.00 annually, depending on your location and confirmed job-related skills and experience. You'll also be eligible for a range of benefits, including health and wellness programs, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. Conclusion If you're a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As the Associate Director of Customer and Product Insights, you'll play a critical role in driving business growth and delivering innovative, customer-focused solutions that exceed our customers' expectations. Don't miss out on this chance to join a dynamic and innovative team and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job