Associate Staff Engineer – Salesforce Service Cloud Consultant
Job Description: • Serve as an SME for Salesforce Service Cloud • Facilitate business process reviews to identify client requirements and processes. • Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development. • Configure Salesforce Service Cloud and Force.com solutions. • Effectively manage all aspects of projects and client communications. • Contribute to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical workstreams. • Drive collaborative Customer Service business process, business requirements and functional design discussions with clients. • Support change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end-users. • Manage functional project team members. • Run workshops, work closely with the client, able to talk about tradeoffs. • Map functional requirements to Salesforce Service Cloud features and functionality. • Mentor other team members in customer service processes and Salesforce.com Service Cloud technology. • Deliver end user training and documentation. • Identify risks that threaten project success and recommend workarounds. • Ensure Best Practices and SFDC Coding Standards are followed. Requirements: • Minimum of 3 to 5 years of experience working with Salesforce Sales Cloud. • Salesforce Service Cloud certified. • Knowledge of JIRA tool. • Good knowledge of Salesforce configuration and customization. • Advanced knowledge of Excel and Data Loader; Demandtools knowledge preferred. • Strong data management skills, including experience with data consolidation and de-duplication. • Ability to handle client interactions at the senior level to lead project discussions. • Knowledge of Salesforce programming (Apex and Visual force). • Experience in lightning development, able to build components and Apps. • Deep understanding of Salesforce administration with a strong focus on Service Cloud. • Experience designing integration data mappings preferred. Benefits: • Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities Apply tot his job