ATM Help Desk Technician (2nd Shift & Weekends)

Job Title: ATM Help Desk Technician (2nd Shift & Weekends)Location: Remote, EST, USADuration: 5 Months ContractSchedule & Shift Details:Hours: 3:00 PM 12:00 AM ESTDays: Saturday Sunday Every weekend they will be working (40 hours/week) (Training will be 3 weeks 8am-5pm)Days Off: Two consecutive days off during the week. Position Overview:We are seeking a proactive and technically skilled ATM Help Desk Technician to join the Technical Operations Center Technician Support team. In this role, you will play a key part in driving ATM availability by supporting a nationwide fleet of ATMs and field service technicians in a fast-paced, high-availability 24x7x365 environment.This is a second shift position with weekend coverage required. Ideal for individuals who thrive in technical support environments, can work independently, and are committed to operational excellence. Key Responsibilities:• Responsibilities:• Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs. • Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment• Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.The ideal candidate will have:• Associate s Degree in a Computer Science or Technology discipline; or• Technical Certification in bolthires, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or• Equivalent work experience (e.g., at least 1 year in similar role) required. • Must possess good interpersonal skills and is able to work well with end users. • Excellent written and oral communication skills. • Able to handle confidential matters judiciously. • Good time management skills and able to prioritize.• Must be able to work nights and weekends as needed. • Ability to understand the current state of ATMs to fully diagnose problems for resolution• Act as a liaison between internal Bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues• Provide efficient productivity and superior quality service while working in a fast-paced environment• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site• Ability to work multiple systems simultaneously• Handle internal/external reports and status updates• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements• Follow-up on open escalations to ensure smooth handling and accurate closure Apply tot his job