Brokerage Product Development Manager

Job Description: • Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain / grow revenue. • Provides dedicated product support, customs brokerage process expertise, and input specific to information technology, during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability. • Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to the technology solutions required to properly support, maintain and grow customs brokerage and ensure long-term partnerships. • Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction. • Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition. • Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments. • Gathers and shares customs brokerage customer service best practices with a focus on technology enhancement and development. • Coordinates with other teams to conduct business and customer review meetings with a defined focus on the customer and business needs for enhanced technology systems and support Requirements: • Bachelor’s Degree or international equivalent • Solid, diverse background in technology services, process improvement, and project management • Strong comfortability with Technology – EDI Integrations, CW1, Raft AI, Salesforce, SaaS applications and UPS CHB in house technology platforms Benefits: • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program Apply tot his job