Business Analyst – Process Improvement / Performance Excellence - 26-01004

About the position The Business Analyst will support multiple portfolios as needed, applying structured methodologies to lead process improvement and transformation initiatives. This role focuses on analyzing business processes, identifying inefficiencies, facilitating improvements, and implementing solutions that enhance quality, reduce costs, increase productivity, and improve cycle time. The position involves collaborating with business and technology stakeholders, ensuring alignment and buy-in, tracking financial and operational benefits, and providing guidance to project teams, managers, and senior leadership. Responsibilities • Lead process improvement initiatives and serve as Process Lead in business and application transformational projects • Gather requirements and support implementation of HR, Finance, and workflow systems • Identify root causes of problems, collect pain points, and facilitate process improvement opportunities • Plan and implement projects to improve quality, reduce cost, increase productivity, and minimize rework • Complete process improvement projects within specified timelines while achieving cost reduction targets • Achieve buy-in from decision-makers for performance improvement initiatives • Liaise with technology leads, finance, and other stakeholders to track and report financial and operational benefits • Provide management with status updates, feedback, and reporting on key responsibilities and objectives • Identify, analyze, and prepare risk mitigation strategies • Consult and coach project teams, managers, and supervisors • Support organizational design and define roles and responsibilities • Evaluate user readiness and manage stakeholders • Track and report issues, define and measure success metrics, and monitor change progress Requirements • Experience with process improvement methodologies or frameworks (Lean, Six Sigma, etc.) • Proven track record of successful process improvement delivery • Ability to develop a process improvement framework tailored to the organization • Strong problem-solving and root cause analysis skills • Exceptional communication and active listening skills, both written and verbal • Ability to clearly articulate messages to diverse audiences and influence stakeholders • Ability to establish and maintain strong professional relationships • Flexible, adaptable, and able to work in ambiguous situations • Team player with the ability to collaborate effectively across organizational levels • Acute business acumen and understanding of organizational issues • Familiarity with project management approaches, tools, and project lifecycle phases • Experience supporting large-scale organizational change initiatives • Black Belt or Master Black Belt (Lean/Six Sigma) REQUIRED • Black Belt: 3–4 years of experience facilitating business process improvement activities Nice-to-haves • Green Belt: 15+ years of experience driving successful transformation process initiatives may be considered Apply tot his job