Business System Analyst(Healthcare) Fully remote in Minneapolis, MN
Business System Analyst(Healthcare) Fully remote - Stellent IT - Minneapolis, MN - work from home jobCompany: Stellent ITJob description: Business System Analyst(Healthcare)Fully remote6 + MonthsPhone + SkypeJd:RequiredQualifications:4 + years of B2B SaaS customer success or support experience working with enterprise level clients tosolve technical and data issuesExcellent problem solving and investigation skillsAbility to write clear system documentation (user guides, how to guides, training materials, etc.)Exposure to file loading, automated jobs, or data analysis, and issue replication documentationFamiliarity with service ticketing platforms (JIRA or other)Understanding of and prior experience supporting the healthcare industry,Intermediate proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint)Ability to work any 8-hour shift between the hours of 8:00 AM 5:00 PM CST from Monday FridayAssociate's Degree (or higher) OR equivalent work experienceTools: Jira, zendesk, salesforce, (Workfront Preferred)PreferredQualifications:Exposure to; EDI/ETL; SFTP, SaaS products, architecture, configuration, and functionalityPrimaryResponsibilities:Promptly and effectively respond to customer inquiries via ticketing system, email or online meetings tohelp us deliver world-class customer support.This will be accomplished by analyzing business andsystem issues, gathering problem information, and coordinating solutions. Promptly investigate customer issues, answering queries, researching issues, forwarding or escalatingissues to experts based on findings. Help identify & resolve scope changes, technical issues, and bugs as they arise by working with theimplementation and engineering teams. Maintain a solid understanding of the capabilities & configuration of our products, serving as an SME inone to build and maintain our knowledgebase and training materials.Additional duties as assignedVivek KumarSenior Technical RecruiterContact No: +1 646 968 8493Expected salary:Location: Minneapolis, MNJob date: Sat, 16 Sep 2023 22:12:46 GMTApply for the job now! Apply tot his job