Client Services Consultant (US Global)

About the position About the role: As a Client Services Consultant at Fragomen, you’ll have the opportunity to make an immediate impact in a dynamic, fast-paced environment, while helping clients navigate the complexities of global immigration through industry-leading service and technology. This role on our U.S. Global team involves identifying, collecting, and analyzing data to improve program performance and process efficiency, while serving as a key resource for both clients and internal case teams. As a Client Services Consultant, you will handle inquiries, manage requests, and help develop solutions to a variety of operational challenges, with significant client interaction throughout. This role is based in our Houston office and requires a hybrid work schedule with in-office presence in Houston. Responsibilities • Manage the flow of information and documentation between clients and Fragomen. • Respond to procedural and case-status inquiries from foreign nationals, business stakeholders, recruiters, and HR contacts. • Prepare immigration assessments outlining potential visa, work authorization, or residence options across jurisdictions. • Coordinate case initiation and conduct detailed fact-gathering to support immigration filings. • Schedule and participate in client meetings to provide overviews of upcoming immigration processes, including temporary and permanent residence pathways, as needed. • Follow up with clients to obtain outstanding documentation and information required for case progression. • Facilitate completion of immigration submissions by coordinating signatures, confirmations, and required supporting materials. • Support client compliance with jurisdiction-specific regulatory and documentation requirements. • Draft immigration-related correspondence (e.g., employment confirmations, invitation letters, travel documentation, business introduction letters), as required. • Perform general administrative support as needed to ensure efficient case management. • Maintain and update client and foreign national contact records. • Prepare, update, and manage case status reports; develop custom reporting and build knowledge of firm and client processes. • Monitor case progress with relevant government authorities and external stakeholders. • Conduct routine follow-ups on pending temporary status extensions and work authorization applications. • Review employer-specific compliance considerations related to workforce immigration programs. Requirements • 3+ years of professional work experience in business immigration. • Excellent verbal and written communication skills. • Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands. • Ability to demonstrate attention to detail and strong organizational and data entry skills. • Demonstrate flexibility and initiative regarding assignments for self and team. • Demonstrated proficiency working with Microsoft Office and Excel and is able to quickly learn other software applications. • Meet assigned deadlines and communicate case progress/status/issues to supervisor. • Ability to contribute to positive work environment. Nice-to-haves • Some experience with both NIV and IV cases preferred. • Experience with global immigration/global mobility, highly desired. Apply tot his job