Communications & Operations Associate

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, as we help shape a brighter way forward.SummaryThis strategic role supports the Business Operations Lead to manage critical account operations in two key areas: Communications & Culture and Business Operations Administration. The position drives account operational excellence while leading employee engagement through account-wide communications, new hire onboarding, cultural initiatives, and cross-regional collaboration that promotes JLL values. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders.In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the team supporting operations. Principal Duties and ResponsibilitiesTasks will include but are not limited to:Strategic Operations Support• Partner with Business Operations Lead to support comprehensive account operations including communications programs, administrative functions, data analytics, and program developmentCommunications Management• Support account-wide communication initiatives through newsletters, announcements, and strategic messaging• Maintain organizational charts, email distribution lists, and SharePoint sites• Facilitate cross-regional communication and collaboration to ensure site alignment and best practice sharingEmployee Onboarding & Culture• Design, execute, and coordinate comprehensive new hire onboarding and orientation programs• Serve as Cultural Ambassador by promoting JLL values and fostering inclusive environments• Organize team-building activities, recognition programs, and cultural events to strengthen account cohesionBusiness Operations & Analytics• Support executive business reviews (Monthly, Quarterly Business Reviews, and Account Town Halls)• Review, analyze, and interpret Critical Performance Indicator (CPI) data• Provide data analytics with storytelling capabilities to support business decisions• Utilize knowledge of JLL Best Practices framework and commitment to continuous improvement methodologiesProcess & Documentation Management• Develop and distribute Standard Operating Procedures (SOPs), best practices, and process documentation• Maintain and organize account SharePoint infrastructure• Collaborate with Account Platform teams on cross-functional initiatives• Utilize JLL's proprietary AI programs and digital tools to enhance operational efficiency and data-driven decision making• Stay current with emerging JLL technologies and AI capabilities, incorporating them into account processes where applicableAdministrative & Special Projects• Perform additional duties and special projects as assigned to support overall account successSupervisory Responsibilities• NoneMinimum Requirements:Education & Experience• Bachelor's degree in Communications, Project Management, Business Administration or a related field.• 3-5+ years in corporate communications, program management, and business operations preferably within the data center or technology industry. • Strong understanding of program management methodologies, tools, and best practices. • Experience managing complex data center projects and programs. • Proficient in program management software and tools, with a solid understanding of data center operations and technologies. Language Skills • Effective communication and interpersonal skills, capable of building relationships and collaborating with stakeholders at all levels.Other Skill and Abilities• Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams. • Strong analytical and problem-solving abilities, with a focus on driving results and mitigating risks. • Ability to navigate complex organizational structures and manage multiple programs and priorities simultaneously. Preferred Requirements:• Relevant bachelor’s and/or master’s degree. • Project ManagementProfessional (PMP) certification or equivalent is highly desirable.Physical Requirements:This position will require the following:• Ability to travel to locations throughout the United States. • Walking large, campus-like settings. • Lifting a minimum of 15 lbs. • Must be able to work different schedules. • Must be able to sit at a desk for 8+ hours per day. • Must be able to use a computer for 8+ hours per day. Customer Environment Description• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe.With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. • Demanding customer and fast-paced environment, serving some of the largest companies in the world. • JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer’s business has grown. We continue to support current locations and assist in establishing new sites across the United States. • We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer.This will provide many opportunities for our employees and allow our customer to scale their business. About JLLWe’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Estimated compensation for this position:95,000.00 – 140,600.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Phoenix, AZIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:• 401(k) plan with matching company contributions• Comprehensive Medical, Dental & Vision Care• Paid parental leave at 100% of salary• Paid Time Off and Company Holidays• Early access to earned wages through Daily PayJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. 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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Apply tot his job