Credit Control Generalist
About the positionResponsibilities• Manage the end-to-end accounts receivable process, including issuing statements, chasing overdue payments, and resolving billing queries. • Implement structured and prioritized dunning workflows and follow up with customers in a timely and professional manner. • Maintain accurate customer records, monitor ageing reports, and proactively flag at risk accounts. • Partner with Sales, Channel, and Customer Success to manage disputes and unblock payment issues. • Recommend accounts for escalation, legal action, or write offs as needed.• Encourage customers to register for automatic payment by credit card/direct debit. • Reconcile customer accounts to ensure statements and postings are accurate and match unallocated cash and credit notes to ensure correct transactions are being chased. • Track and report on collection KPIs (DSO, ageing buckets, recovery rates, etc.). • Assist with ad-hoc finance projects or process improvements. • Experience completing and reviewing US sales tax, customer tax forms, and customer supplier forms, ensuring compliance with state and federal tax.Requirements• At least 2 years of accounts receivable collections experience (B2B). • Strong attention to detail. • Organised and comfortable managing multiple priorities. • Excellent interpersonal skills, comfortable to use the phone to contact customers. • Handles problems with a positive attitude. • Confidence and the ability to place pressure tactfully on companies who owe money. • Experience of collecting international and high volume of low value debt. • Organised and detailed oriented with a strong numeric capability.• Experience with finance systems and CRMs (NetSuite and Salesforce). Benefits• Competitive compensation structure. • Hybrid working. • Healthcare. • Life insurance. • 6 weeks - work anywhere option per year. • Employee Assistance program. • Contributory retirement savings plan. • Opportunities for training & development. • Great team and culture. • Discounts portal. • Income protection Insurance. • Online GP services. Apply tot his job