CRM Software Solutions Developer

OUR UNIVERSITY Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas. Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students. JOB SUMMARY Responsible for the administration and continuous optimization of the University's Salesforce platform to align with institutional objectives. This role involves managing user accounts, maintaining data integrity, and developing customized solutions such as workflows, reports, and dashboards to streamline business processes. This developer will work with the Software Solutions team and collaborate with cross-functional teams to identify technical requirements, implement system updates, and provide end-user training to facilitate platform adoption and improve operational efficiency. ESSENTIAL FUNCTIONS OF THE JOB (provide list of items which are essential to effective outcomes in this role): • Manage daily operations, including setting up user accounts, roles, profiles, and permission sets to ensure secure and appropriate system access to Salesforce. • Work within the Salesforce interface to design and implement customized elements such as custom objects, fields, page layouts, and record types. • Develop and maintain workflows, validation rules, and approval processes to reduce manual data entry and streamline operations. • Build and maintain insightful dashboards and reports that provide real-time visibility into key performance indicators (KPIs) for sales, marketing, and leadership teams • Oversee data hygiene by performing regular cleanups, managing duplicate records, and maintaining accurate data feeds between Salesforce and other internal systems. • Coordinate and support the integration of Salesforce with external applications, plugins, and marketing automation platforms to ensure seamless data flow across the organization. • Serve as the primary point of contact for resolving technical challenges, bug fixing, and providing ongoing support to internal users. • Develop training materials and lead sessions for new and existing users to drive platform adoption and ensure the team utilizes the latest seasonal releases effectively. • Other duties as assigned STANDARD UNIVERSITY EXPECTATIONS: • Model and encourage collaboration among University departments assuring effective communication and operations. • Understand the University’s policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics. • Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University. • Be mindful and supportive of the overall Mission of Ottawa University. • Exercise Inclusivity in your daily actions accruing alignment within expectations of the University’s Mission Statement and Statement of Inclusion, Openness, and Community. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law. REQUIRED EDUCATION: (education based on essential job duties and requirements consistent with business necessity): Bachelor’s Degree, Salesforce Certifications, or equivalent work experience required. REQUIRED EXPERIENCE: (experience based on requirements in role and are consistent with business necessity) 3+ years of experience in Salesforce administration and development. ADDITIONAL ELIGIBILITY REQUIREMENTS: List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) Provide a list of items below: • Fosters an inclusive team environment and works well with cross-functional teams. • Takes initiative to identify problems and discover ways to solve them with minimal supervision. • Exibits a natural leadership ability tho organizes members toward achieving organizational goals. • Capable of triaging issues with a focus on identifying and prioritizing high-impact solutions. WORKING CONDITIONS (Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). Provide a list of items below: • Prolonged periods of sitting. Must be able to lift 5-15 pounds at a time. Office building requires daily use of stairs. This position may require evening and weekend activities for certain events and meetings and periodic long hours depending upon business cycle and priorities. TRAVEL REQUIREMENTS: No - Travel Required • If YES, list type and approximate percentage: None • Responsible for driving students and University vehicles as part of job duties (YES/NO): No Apply tot his job