Customer Service Manager for blithequark Rentals (Remote) - Join Our Dynamic Team and Deliver Exceptional Guest Experiences

Are you a customer service enthusiast with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to at blithequark, a leading provider of furnished housing solutions in the Milwaukee and Chicago areas. As a Customer Service Manager for blithequark Rentals, you will play a critical role in ensuring our guests have an unforgettable stay with us. About blithequarkblithequark is a forward-thinking company that offers fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like bolthires, Vrbo, and Booking.com.With a growing presence in Milwaukee and Chicago, we operate 100 units in downtown Milwaukee and 25 units in Chicago. Our commitment to providing exceptional guest experiences has earned us a reputation as a trusted and reliable partner in the hospitality industry. The RoleAs a Customer Service Manager for blithequark Rentals, you will be responsible for providing top-notch customer service to our guests, ensuring their stay with us is nothing short of exceptional. This part-time role requires approximately 20 hours per week, with flexible scheduling to accommodate your needs.You will work remotely, leveraging our digital communication systems to manage guest communications, resolve issues, and provide booking suggestions. Responsibilities* Provide customer service to blithequark guests, responding to their inquiries, concerns, and feedback in a timely, friendly, and efficient manner* Conduct guest screening to ensure safety and security, complying with blithequark and property partner requirements* Manage all guest reservations, including booking suggestions, alterations, and cancellations* Utilize our digital communication systems to manage guest communications, including messages, emails, calls, and texts* Field guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction* Troubleshoot maintenance and technology issues, lockouts, and other guest-related problems* Coordinate operational needs with blithequark staff, including scheduling repairs and maintenance, coordinating with guests, and managing vendor relationships* Oversee various other tasks for blithequark properties, including serving as a point of contact for property partner communications, managing listing marketing, and analyzing guest reviews to identify opportunities for improvement* Manage social media and periodic public relations activities to promote our brand and servicesEssential Qualifications* 2+ years of experience in customer service, hospitality, or a related field* College diploma or equivalent* Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively* Excellent communication skills, both written and verbal* Positive attitude and exceptional customer service presence* Ability to work independently as well as part of a team* Reliable smartphone, computer, and high-speed wifi connection at all times* Ability to respond to any message in 5 minutes or less* Willingness to work at least 3 days a week, including holidays* Ability to pass a background checkPreferred Qualifications* Experience with property management software and digital communication systems* Proficiency in spreadsheets, word documents, and similar operational software* Strong analytical and problem-solving skills, with the ability to think critically and creatively* Ability to work in a fast-paced environment with multiple priorities and deadlines* Familiarity with social media platforms and public relations strategiesSkills and Competencies* Excellent communication and interpersonal skills* Strong organizational and time-management skills* Ability to multitask and prioritize tasks effectively* Positive attitude and exceptional customer service presence* Ability to work independently as well as part of a team* Strong analytical and problem-solving skills* Ability to think critically and creatively* Familiarity with property management software and digital communication systems* Proficiency in spreadsheets, word documents, and similar operational softwareCareer Growth Opportunities and Learning BenefitsAs a Customer Service Manager for blithequark Rentals, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.We offer:* Ongoing training and development opportunities to enhance your customer service and hospitality skills* A comprehensive onboarding program to ensure your success in the role* Regular feedback and coaching to help you achieve your goals and objectives* Opportunities for career advancement and professional growth within the company* A collaborative and inclusive work environment that values diversity and promotes work-life balanceWork Environment and Company CultureAt blithequark, we pride ourselves on our commitment to providing exceptional guest experiences and fostering a positive, inclusive work environment.Our company culture is built on the following values:* Customer-centricity: We put our guests at the forefront of everything we do, striving to deliver exceptional experiences that exceed their expectations. * Collaboration: We believe in the power of teamwork and collaboration, working together to achieve our goals and objectives. * Innovation: We encourage creativity and innovation, embracing new ideas and technologies to stay ahead of the curve. * Integrity: We operate with integrity, honesty, and transparency, building trust with our guests, partners, and employees.* Respect: We value diversity and promote respect for all individuals, fostering a positive and inclusive work environment. Compensation, Perks, and BenefitsAs a Customer Service Manager for blithequark Rentals, you will receive:* Competitive hourly rate of $20.00 per hour* Flexible scheduling to accommodate your needs* Ongoing training and development opportunities* Comprehensive onboarding program* Regular feedback and coaching* Opportunities for career advancement and professional growth* Collaborative and inclusive work environment* Positive and supportive team cultureIf you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you!