**Customer Service & Operations Generalist – Join arenaflex in Revolutionizing Urban Riding**

At arenaflex, we're not just building a company – we're creating a movement. Our mission is to bring freedom, creativity, and joy to riders worldwide through our innovative e-vehicle products. As a young and dynamic startup, we thrive on collaboration, adaptability, and innovation, and we're looking for a versatile team member to grow with us. **Role Overview:** We're searching for a Customer Service & Operations Generalist who can wear multiple hats and thrive in a startup environment. While the primary responsibility is delivering exceptional customer service, this role will also support operations, marketing initiatives, and project management tasks. You'll be a key player in building a world-class experience for our customers while driving internal processes that fuel our growth. **Key Responsibilities:** ### Customer Service (Primary Focus) * Act as the first point of contact for customer inquiries via email, chat, phone, and social media, providing timely and empathetic responses to ensure customer satisfaction. * Resolve issues related to product questions, order status, troubleshooting, and returns, utilizing problem-solving skills to find creative solutions. * Develop and refine customer service workflows and FAQs to ensure consistency and efficiency. * Collect and report customer feedback to inform product development, helping us create a better experience for our customers. ### Operations * Assist in inventory management, order fulfillment coordination, and logistics tracking to ensure seamless delivery of our products. * Collaborate on building and maintaining CRM and ticketing systems (e.g., Zendesk, Shopify), streamlining processes to improve efficiency. * Track and manage warranty claims, repairs, and replacements, ensuring prompt resolution and customer satisfaction. ### Marketing Support * Help execute social media campaigns, including responding to comments and engaging with the community to build brand awareness and loyalty. * Coordinate customer reviews, testimonials, and user-generated content initiatives to showcase our products and values. * Contribute to marketing material development, from email templates to blog content, helping to tell the arenaflex story. ### Project Management * Lead or support cross-functional projects that improve efficiency and customer experience, utilizing project management skills to drive results. * Manage timelines and communicate progress to stakeholders, ensuring transparency and accountability. * Document processes and contribute to team-wide knowledge sharing, helping to build a culture of collaboration and innovation. **What We're Looking For:** * Experience: 5+ years in customer service, operations, or a related role; startup experience is a plus. * Adaptability: Ability to juggle diverse tasks in a fast-paced, ever-evolving environment, with a willingness to learn and adapt. * Tech Savvy: Familiarity with tools like Shopify, Zendesk (or similar CRM systems), and social media platforms, with a willingness to learn and master new technologies. * Communication Skills: Exceptional written and verbal skills, with the ability to clearly and empathetically communicate with customers and stakeholders. * Problem-Solving: Self-starter who can identify challenges and propose creative solutions, with a passion for innovation and improvement. * Passion: A genuine interest in e-micro mobility, action sports, or urban riding is a bonus, but not required – we're looking for someone who shares our values and is excited about our mission! **What We Offer:** * A chance to make a significant impact at an early-stage startup, with the opportunity to shape the company's growth and direction. * Collaborative, merit-based culture that values creativity and communication, with a focus on teamwork and mutual support. * Competitive salary and opportunity for growth as the company scales, with a commitment to recognizing and rewarding employee contributions. * Flexibility in work schedule and location, with the option to work remotely or in our office, depending on your preferences. **How to Apply:** If you're excited about building something from the ground up and making a difference for our customers and team, we'd love to hear from you! Please send your resume and a brief cover letter explaining why you're the perfect fit for this multipurpose role to [email protected]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job