Customer Success Support Specialist – Remote USA

Job Description:• Deliver tailored onboarding experiences, including unboxing, activation, and app navigation• Host weekly webinars to guide users through set-up processes, program benefits, and feature overviews• Offer personalized 1:1 phone sessions to assist with app setup and troubleshooting• Serve as a point of escalation for partner help desks, providing guidance on program-specific and eligibility-related queries• Oversee logistics for orders, exchanges, refunds, and warranty replacements• Troubleshoot and resolve hardware and software issues effectively• Ensure healthcare memberships are correctly applied and resolve any issues, escalating to partners as necessary• Assist the sales team with onboarding transactional clients, including payment confirmations and fulfillment• Manage internal and external bulk ring orders for events, press, and influencers• Work closely with operations, and customer success teams to ensure consistency and efficiency across all client interactionsRequirements:• Previous experience in enterprise client support, particularly in Health Tech or tech, is highly valued• Proven Experience in a Customer Success Representative or Customer Support Role• Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems• Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment• Clear and empathetic communicator with a knack for building strong client relationships• A problem-solver with a passion for delivering exceptional service and building trustBenefits:• 12 days PTO and 3 days sick pay• 401k and Health Insurance contribution• An Oura Ring so that you can provide great customer support• Equipment provided• A Otonomee Buddy on joining• Online Gym and Wellbeing Studio• The opportunity for professional growth Apply tot his job