Customer Support Agent – E-commerce
We are looking for a Customer Support Agent to handle customer inquiries for our e-commerce stores. The ideal candidate is a fast learner, communicates clearly, and can resolve customer issues quickly and efficiently. Responsibilities: Handle customer emails on time with high accuracy Provide customer support using Gorgias and email (Gmail) Assist customers with Shopify-related inquiries (orders, refunds, tracking, etc.) Resolve customer issues quickly while meeting KPIs and response time targets Maintain professional and friendly communication with customers Escalate complex issues when required Requirements: Experience in e-commerce customer support Hands-on experience with Shopify Proven experience using Gorgias Strong written communication skills Ability to meet KPIs and fast response times Fast learner with a problem-solving mindset Trial Period & Payment: 10–15 days paid trial Opportunity for long-term work after successful trial How to Apply: Immediate hiring Cover letter required Cover letter must include the word “black” to qualify for the interview Apply tot his job