Customer Support Agent – PC
Job Description: • Respond to inbound calls from existing customers • Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. • Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy • Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation Requirements: • 2+ years of experience working in a call center environment • You can multitask and manage multiple competing priorities • You are passionate about helping others Benefits: • We will pay for your P&C license (expected within 60 days after starting) • Medical, dental, vision insurance, 401K match • Ability to work remotely (we provide work equipment) • Ongoing training and mentorship from our leadership team • An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them • Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek Apply tot his job