Data Exchange Analyst, Insurance
About the positionResponsibilities• Assist customers and third-party administrators with implementation, testing and support of inbound data connections. • Support external customers and internal processing areas by troubleshooting transmission or formatting issues. • Act as a liaison between the business community and IT. • Supply technology vendors and/or plan holders plan specific requirements based upon Guardian's internal systems and standard formats. • Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standard formats.• Respond to internal and external inquiries regarding connection(s). • Complete detailed user acceptance testing of inbound eligibility files. • Provide ‘Best in Class' service to our customers based on the channel of their preference. • Handle complex calls requiring the analyst to lead a customer through difficult technical data. • Attend relevant training, job sharing, mentoring and establishing personal networks. • Maintain procedural guidelines. • Report system related problems. • Actively participate in team meetings.• Assist other team members when necessary to meet established deadlines and customer expectations. Requirements• College degree preferred or equivalent work experience. • High School diploma or equivalent required. • Experience working in insurance industry preferred. • Experience working with HIPAA data files. • Strong computer skills: Text Pad (or other EDI file viewing application) and MS Excel. • Strong ability to manipulate data files to create output in various formats. • Flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.• Demonstrated communication skills, both oral and written. • Proven analytical skills. • An ability to function in a team environment and build strong working relationships. Benefits• Salary Range: $48,170.00 - $72,260.00. • Annual, sales, or other incentive compensation. • Support and flexibility to achieve professional and personal goals. • Skill-building, leadership development and philanthropic opportunities. • Contemporary, supportive, flexible, and inclusive benefits and resources. Apply tot his job