Digital Retention Manager, Churn Prevention

Job Description:• Develop strategies and experiences to bolster retention, prevent churn, and rescue at-risk customers across the paid customer journey• Lead digital efforts within +/- 90 days of expiration, to maintain paid subscribers by optimizing self-service experiences for renewal checkout, auto-renew settings, payment options, and resubscriptions• Optimize for "last mile" saves and late renewals through programs, tests, and cross-team marketing initiatives to meet our financial targets and enhance customer experiences, overseeing implementation across teams• Develop strategies for hand-offs to customer support, sales or customer success for high-value at-risk customers across the digital journey• Improve the subscription cancellation experience to offer alternative retention paths and offers to build trust and loyalty with our customers• Synthesize qualitative and quantitative data to define market requirements, prioritize needs, create success definitions, and collaborate with technical teams to build and launch compelling subscription management "products"• Tailor digital subscription management experiences for different customer segments and personas, ensuring an understanding of their desired outcomes• Produce reports and presentations for stakeholders and leadership, being a subject matter expert for our digital retention and self-service initiativesRequirements:• 5+ years' experience in digital, product, or eCommerce marketing in B2B or SaaS companies• Excellent visual presentation skills, with experience influencing within a matrixed organization• Proven track record in stakeholder management, project management, and communication• Ability to align to strategic objectives by using qualitative and quantitative analytics• Experience developing and continually optimizing retention programs• Proficiency in programs such as bolthires Word, PowerPoint, and familiarity with collaboration tools like Zoom, Slack, bolthires Teams, Asana, Mural, and Figma• Experience working globally and/or in the technology industry with the ability to work independently.Benefits:• Health and financial benefits• Time away• Everyday wellness programs Apply tot his job