**DIRECTOR, CATEGORY DEVELOPMENT - NON FOODS, CUSTOMER EXPERIENCE (REMOTE) AT ARENAFLEX**

Are you a seasoned leader with a passion for driving business growth and delivering exceptional customer experiences? Do you have a knack for building strong relationships with clients and suppliers, and a proven track record of developing and executing successful category development strategies? If so, we want to hear from you! At arenaflex, we're on a mission to revolutionize the way our clients create and build solutions for the customer experience in the non-foods area. As a Director, Category Development - Non Foods, Customer Experience, you'll play a critical role in driving this mission forward by developing and executing a strategy that stimulates interest and engagement with customers for assortments needed for our 3rd party members. **About arenaflex** arenaflex is the industry leader in procurement and supply chain solutions, and a subsidiary of the 6th largest company in the world (Compass Group PLC). We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily and cost-effectively run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course, we support Compass Group, the world's largest contract food and support services provider. **Why arenaflex?** We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong, and our compensation packages are competitive. We're constantly growing, and we want our associates' careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open-door environment. **Our Values** At arenaflex, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability, and Transparency. People FIRST is the foundation for everything we do at arenaflex. It's how we connect and interact with our clients, business partners, and fellow associates. **Job Summary** This is a new position, and we're looking for a seasoned leader to drive development of a strategy and customer adoption of assigned categories with our third-party members. The primary duty of this position is to lead Subject Matter Experts who will work closely with senior client personnel to build trust, explain program sophistication, and develop and execute a roll-out strategy. The goal is to build senior-level relationships with Clients and Suppliers, establish expertise within the organization, and deliver financial results across a broad range of channels and clients. **Responsibilities** * Develops a strategy for customers, mapping out the current landscape and defining an improvement plan for the near, mid, and long-term to stimulate interest from and engagement with customers for assortments needed for our 3rd party members. * Works directly with customers to implement programs and increase contract utilization volume. * Provides insights to cross-functional partners, including the account management, sales, category, and sourcing teams, to grow category. * Develops and maintains senior stakeholder business relationships to build and win internal and external support for the benefit of the business. * Implements and tracks category utilization and growth initiatives to help drive key business strategies. * Maintains a robust understanding of trends in the customer experience space. * Leverages market insights and data to ensure competitive market pricing/cost/value/innovation. * Creates, prioritizes, and plans a pipeline of opportunities to deliver the saving objectives. * Engages with facilities management leadership in our customer base to build trust and gain insights. * Partners and collaborates with suppliers and customers to provide growth and implementation experiences for all parties. * Prioritizes constant engagement with key customers to expand the portfolio. * Drives preferred supplier growth. **Requirements** * Bachelor's degree or equivalent work experience required; MBA preferred. * Minimum of 8 years' experience in procurement or category development, and 6 years' experience leading a team of direct reports. * Work in a related category, with hotel, commercial project management, or resort experience preferred. * Superior presentation and influencing skills, with an ability to liaise at all levels. * Exceptional customer service and client relationship management. * A leader in cross-functional collaboration, leveraging category management, sourcing, distribution, and consumer insights to build unrivalled client value. * Proven record in developing strategic business plans and managing cross-functional projects. * Strong business acumen and analytical abilities. * Ability to negotiate and build relationships at senior levels. * Ability to collaborate with customers and represent their needs to the organization and suppliers. * High proficiency level with MS Excel, Word, and PowerPoint. * Contract management, Project management, or Consulting services experience is a plus. * Travel up to 50% annually. **What We Offer** * Competitive salary range: $140,000-$160,000 (commensurate with experience) + bonus opportunity. * Comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs). * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated and results-driven leader with a passion for category development and customer experience, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. **Accommodation** Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. **Applications** Applications are accepted on an ongoing basis. arenaflex maintains a drug-free workplace. Apply for this job