E-Commerce Manager

E-COMMERCE MANAGER WHO WE ARE We are a team of music lovers, who are dedicated to one singular mission: delivering the very best online shopping experience in the audio industry. We feel that there is nothing more fulfilling than creating a high-performance system on any budget with carefully selected used components, speakers and cables. Buy. Sell. Trade. Consign. Used & New. Find your HiFi sweet spot with The Music Room. JOB SUMMARY The Ecommerce Manager is responsible for overseeing the day-to-day operations and performance of The Music Room’s ecommerce and digital marketing initiatives. This role ensures that the website functions smoothly, campaigns and promotions are executed accurately, and the online shopping experience is optimized to drive revenue, conversion, and customer engagement. This role sits at the intersection of ecommerce operations, conversion optimization, and digital marketing execution. Working cross-functionally with marketing, content, creative, and operations teams, the Ecommerce Manager manages site performance, merchandising, promotions, analytics, and optimization initiatives. This role plays a key part in scaling ecommerce revenue by improving conversion rates, streamlining workflows, maintaining data integrity, and supporting growth initiatives across buying, selling, and lead-generation experiences. The ideal candidate is highly organized, detail-oriented, analytical, and comfortable owning both execution and performance outcomes in a fast-paced ecommerce environment. You will be responsible for keeping the site running clean, optimizing performance, and ensuring marketing efforts actually translate into revenue. This is not a purely strategic role — it’s hands-on, analytical, and execution-heavy. If you enjoy turning data into action, improving funnels, and making ecommerce systems work better every week, this role is for you. CORE RESPONSIBILITIES 1. Ecommerce Operations & Execution • Own daily site health (collections, promos, banners, PDP accuracy, pricing) • QA all launches: promos, landing pages, collections, new features • Ensure merchandising rules are live, accurate, and effective • Coordinate with merchandising and content to ensure products are presented correctly • Manage ecommerce checklists and launch calendars 2. Performance & Optimization • Monitor key ecommerce KPIs daily and weekly • Identify issues with conversion, AOV, merchandising, or traffic flow • Partner with Marketing Director on CRO improvements • Own implementation and testing of site optimizations • Ensure tracking, tags, and events are firing correctly (with support) 3. Marketing Execution & Support • Execute and QA email and SMS campaigns (Klaviyo) • Manage campaign scheduling and flow execution • Ensure emails, landing pages, and onsite promos align • Catch broken links, formatting issues, and logic errors • Help keep marketing running on schedule • Define and maintain core marketing KPIs 4. Conversion Fundamentals & Funnel Health • Monitor site conversion rates and major funnel drop-offs • Identify obvious leaks (forms, PDP clarity, friction) • Run simple tests and improvements • Escalate deeper CRO needs when appropriate 5. Analytics & Performance Insights • Own day-to-day analysis in Google Analytics (GA4) to monitor traffic, conversion rate, revenue, AOV, and funnel performance • Build and maintain simple weekly dashboards for ecommerce and marketing performance • Identify drop-offs, friction points, and anomalies across the site and checkout • Partner with the Marketing Director to translate data into action (not just reports) REQUIRED SKILLS & EXPERIENCE • 4–7 years in e-commerce, digital marketing, or e-commerce operations • Experience with Email/lifecycle platforms (e.g., Klaviyo or similar) • Experience with Shopify Plus (admin-level comfort) • Proficiency in Google Analytics 4 (GA4) to track KPIs and user behavior • Ability to interpret data to inform business decisions, tracking metrics like CPA, ROAS, and conversion rate • Highly organized, systems-minded, and detail-oriented • Thrives in imperfect, growing environments • Strong leadership in teams and working with cross-functional departments. ABOUT THE MUSIC ROOM Culture: The Music Room is a vibrant and dynamic family-owned business that is transforming the way home audio customers buy & sell online. We have shown consistent year or year growth for 13+ years and have 50+ employees - both local and remote. We operate in a custom-built, 15k sq. ft. facility with dedicated areas for shipping, receiving, testing, photography, conference room, offices and purpose-built listening rooms. We strive for a customer-first standard of excellence in all things by leveraging teamwork and Lean processes and forward-thinking systems. Teamwork & Customer Service are the 2 pillars of success that are emphasized daily. Bringing new-school innovation into an “old-school” industry. We place a heavy emphasis on the implementation of new and emerging technologies with a goal of providing the best customer experience in the audio industry… period. We are a family business with a “family first” approach. We work hard but never at the expense of taking care of yourself or your family. Core Values: Innovation – DEFY THE GENRE – We are all about making some noise in our industry and doing things differently. We are: Experimental. Groundbreaking. Trailblazers. The HiFi Biz Remixed. We are always exploring and embracing change because we believe we can do it better. Process – HIT ALL THE RIGHT NOTES – Every detail matters. We value: Fundamentals. Precision. Execution. Consistency. Everyone is playing from the same sheet of music. Our commitment to scalable processes is essential to achieving “standing ovations” from our customers. Teamwork – NO SOLO ACTS – There’s no lead singer taking the spotlight here. No room for oversized egos. We see the best in each other. We are a smart, talented, tight-knit band where everyone plays their part, and we work in harmony to produce incredible outcomes. Passion – STAY FOR THE ENCORE – We are passionate about what we do, and we stay connected to each other and our audience through music. We are not a clock-in/clock-out, “go through the motions” organization. We have fun, but we also care deeply about our work, and we are fueled by our passion to achieve excellence. Authenticity – NO CHEESY COVER SONGS – We stay true to the music that moves us with original compositions, performed in High Fidelity-Unfiltered communication. Integrity. Truth. Leave the “Hotel California” renditions at home. Let’s make some original music that we can be proud of. Wages: This position starts at 60K-85K(DOE) Benefits: Medical, Dental, Vision Short-Term and Long-Term Disability Life Insurance Voluntary Hospital, Accident and Critical Illness Insurance 401/K with a company match Profit Sharing Apply tot his job