Enterprise Customer Success Manager (Remote) at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our growing team at blithequark as an Enterprise Customer Success Manager. As a key player in our Customer Success team, you will be responsible for managing complex, high-value accounts and driving adoption, value realization, and alignment with our customers' long-term business strategies.• * About blithequarkAt blithequark, we partner with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers.• * The OpportunityAs an Enterprise Customer Success Manager at blithequark, you will be responsible for:• Advocating customer needs throughout the customer lifecycle, understanding customer business challenges, and industry trends, and consulting on how blithequark can help them achieve their objectives• Collaborating with the account team to develop account plans and call-to-actions• Cultivating relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction• Developing partner-focused relationships with key account contacts• Understanding customer concerns and working effectively with internal teams to ensure our ability to resolve them• Partnering with blithequark SMEs and customer stakeholders to advocate and anticipate the needs of customers• Monitoring and reporting out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)• Communicating with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team• Championing customer needs relative to software feature requirements• Supporting Sales when upsell opportunities are identified• Other duties as assigned• * The Skill SetTo succeed in this role, you will need:• Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level• Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: able to articulate value propositions and integration into business processes• Commercial Business Processes: able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.• Sales/Account Management Process Proficiency: demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques• Project Governance Knowledge: understanding of the principles of effective Project Governance, especially as it relates to complex software implementation• Business Systems Integration: able to understand the principles of business systems interaction through integration and data transformation• Vendavo Solutions: willingness to learn business process and technical use cases as they relate to blithequark solutions• Enterprise Account Management: experience managing large Enterprise customer relationships (> $1 Billion in Revenue and global presence)• Strong experience with SaaS software solutions.Familiarity with pricing or CPQ solutions is a plus• Demonstrated ability to engage and build relationships with customer executives and key decision-makers• Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes• Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers• Willingness to travel up to 10% and support international time zones• * The BenefitsAs a member of our team, you can expect:• Fully remote-based with the flexibility to work from anywhere in the UK• Flexible working hours• Working within a team of friendly, skilled people where help is always within reach• 25 vacation days per year in addition to public holidays• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter.This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday• 16 hours of paid volunteer time per year• Group Life Insurance• Income Protection Insurance• Accident Insurance• PensionSalary Exchange Scheme• Optional Medical Insurance• Travel insurance for business travels• Cell phone allowance up to £80 per month• High-end laptop (Dell XPS or Mac)• Quarterly team events (bowling, boat cruise, after-work)• Competitive pay and bonus/commission• * Additional InformationAt blithequark, we are committed to your growth and invested in your career.Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we invite you to apply to this exciting opportunity. • * If you are a motivated and experienced professional looking for a new challenge, please including your resume and a cover letter, to. We look forward to hearing from you! Apply tot his job