ePayment & Fraud Analyst
About The Role ePayments play a vital role in how we interact with our consumers and sits at the heart of our eCommerce business. As an ePayments & Fraud Analyst, you’ll help drive sustainable growth while safeguarding Harman against fraud in the US market. You’ll be part of Harman’s Global ePayments & Fraud team and report directly to the Global ePayments & Fraud Manager. This is a highly collaborative role with significant impact across the organization. What You Will Do • Support daily ePayments operations, including payment processing and fraud detection. • Monitor and analyze sales transactions to identify suspicious activity, and report on key ePayments and fraud KPIs (weekly, monthly, and ad hoc). • Identify vulnerabilities, trends, and improvement opportunities across our fraud and payment ecosystem. • Manage investigation requests from law enforcement in partnership with Legal and Data Protection teams. • Liaise with external payment service providers (e.g., Adyen, PayPal, Klarna). • Drive continuous process improvements to enhance performance and reduce risk. • Collaborate closely with internal stakeholders to optimize payment flows and mitigate risk across markets. • Review declined transactions and work to reduce false‑positive declines. • Handle dispute and chargeback processes efficiently. What You Need • Bachelor’s degree with strong analytical thinking skills. • Minimum of 2 years’ experience in payments and/or fraud management within a high-volume, online, consumer-facing environment. • Familiarity with risk and payment management tools. • Strong analytical skills and proficiency in Excel. • Naturally curious with a strong desire for learning and growth. • Positive, proactive, and solution-oriented mindset. • Excellent communication and interpersonal skills • Fluency in written and spoken English What Makes You Eligible • Willing to travel up to 5% domestically and internationally. • Willing to work from a home office anywhere in the USA. • Flexibility to collaborate with colleagues across multiple time zones (Europe, Brazil, U.S. East/West Coast) • Successfully complete background investigation and drug screen as a condition of employment. What We Offer • Competitive wellness benefits and 401K Retirement Savings plan. • An inclusive and diverse work environment that fosters and encourages career development opportunities. • Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment. • Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog. • Tuition Reimbursement. • Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.). • “Be Brilliant” employee recognition and rewards program. Apply tot his job