**Executive Customer Relations Business Analyst**

Join arenaflex, a leading innovator in the retail industry, as we seek an exceptional Executive Customer Relations Business Analyst to drive process improvements and efficiencies across our customer-facing operations. As a key member of our ECR leadership team, you will play a pivotal role in analyzing customer cases, developing strategic recommendations, and implementing data-driven solutions to enhance the customer experience. **About arenaflex** arenaflex is a dynamic and customer-centric organization that is committed to delivering exceptional service and value to our customers. With a rich history of innovation and a passion for excellence, we are constantly seeking talented individuals who share our vision and values. Our team is dedicated to creating a culture of collaboration, inclusivity, and growth, where every employee has the opportunity to thrive and make a meaningful contribution. **Key Responsibilities** As an Executive Customer Relations Business Analyst at arenaflex, you will be responsible for: * Reviewing customer cases and conducting research to identify areas for process improvement and efficiency gains * Analyzing customer case data, observations, and reporting to gain a deep understanding of the customer's journey and opportunities for enhancement * Interpreting research findings and translating them into clear, actionable reports and presentations for leadership * Collaborating with the ECR leadership team to develop and implement strategic recommendations and solutions * Conducting root cause analysis and providing recommendations for process improvements * Analyzing data for trends and patterns, developing actionable recommendations, and reporting to key stakeholders **Essential Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * 1-2 years of contact center experience * 2-3 years of customer service experience * 1-2 years of experience in data analytics and performance reporting **Preferred Qualifications** While not required, the following skills and experiences are highly desirable: * Demonstrated experience in data validation and business intelligence * Experience with analytics implementation and quantitative analysis * Proven skill level in Excel, including pivot tables, power pivot, V-lookup, and dynamic charts * Proven skill level in PowerPoint * Experience in creating analytic designs and performing data analysis **Skills and Competencies** To excel in this role, you will need: * Strong analytical and problem-solving skills * Excellent communication and presentation skills * Ability to work collaboratively with cross-functional teams * Strong attention to detail and organizational skills * Ability to analyze complex data and develop actionable recommendations * Strong business acumen and understanding of customer-centric operations **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to supporting the growth and development of our employees. As an Executive Customer Relations Business Analyst, you will have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced leaders * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team is dedicated to creating a culture of inclusivity, diversity, and respect, where every employee feels valued and supported. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Flexible work arrangements and remote work options * Opportunities for professional growth and development * A dynamic and supportive work environment that encourages collaboration and innovation **Compensation and Benefits** arenaflex offers a competitive salary and benefits package, including: * Salary range: $49,700.00 - $82,800.00 annually * Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a motivated and results-driven individual with a passion for customer-centric operations, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and values, and to submit your application. Apply for this job