Experience Partner

Job Description: • Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR • Participate in pre-sales discovery sessions and contribute to solution design and proposal development • Lead implementation planning and onboarding coordination, ensuring alignment with client goals • Conduct semi-customized program reviews and provide strategic recommendations • Identify upsell and cross-sell opportunities and collaborate with sales and product teams • Serve as the primary point of contact throughout the client lifecycle • Maintain accurate records of client interactions, milestones, and engagement metrics • Collaborate with internal teams to ensure timely delivery and client satisfaction Requirements: • Bachelor’s degree in Business, Public Administration, Communications, or related field • 2–4 years of experience in consulting, customer success, or account management • Experience with SaaS platforms and digital tools preferred • Understanding of customer success principles and SaaS business models • Familiarity with digital transformation in the public sector • Knowledge of project management and implementation best practices • Strong analytical and communication skills • Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms • Ability to manage multiple client relationships and competing priorities • Ability to work independently and proactively solve problems • Ability to build trust and credibility with clients and internal stakeholders • Ability to translate client needs into actionable strategies and solutions Benefits: • Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more Apply tot his job