**Experienced 988 Crisis and Suicide Lifeline Chat/Text Representative – Tampa Bay, FL Area**

**Join arenaflex's dedicated team of compassionate professionals as a 988 Crisis and Suicide Lifeline Chat/Text Representative, where you will play a vital role in providing emotional support to individuals who reach out for help through the 988 Crisis and Suicide Lifeline.** **About arenaflex** arenaflex is a leading organization in the mental health and wellness industry, dedicated to providing innovative solutions and compassionate support to individuals in crisis. Our team of experts is committed to making a meaningful impact on the lives of those we serve, and we are seeking like-minded individuals to join our mission. **Key Responsibilities** As a 988 Crisis and Suicide Lifeline Chat/Text Representative, you will be responsible for: * Responding to incoming chat and text inquiries from individuals seeking assistance through the 988 Crisis and Suicide Lifeline, providing empathetic and sensitive support to ensure clients feel understood and valued. * Upholding performance metrics in accordance with the standards set by the 988 Lifeline, including a monthly quality assurance score of no less than 85%. * Engaging with individuals in imminent crisis, utilizing de-escalation techniques, safety planning, and strategies to reduce risk during conversations. * Facilitating referrals, coordinating with mobile crisis units, and collaborating with law enforcement in emergency situations as needed. * Completing required Lifeline Simulation Training and participating in annual refresher training. * Pursuing certification in crisis support through the American Association of Suicidology (AAS) when eligible. * Establishing and maintaining trust-based, confidential relationships with clients during and after interactions. * Participating in national, state, and local meetings and outreach initiatives as required. * Engaging in ongoing training, supervision, and team meetings to enhance team cohesion and effectiveness. * Contributing to departmental goals and support organizational success through collaboration. * Adhering to all organizational policies, practices, and procedures. **Required Skills** To be successful in this role, you will need: * Exceptional verbal communication and customer service abilities. * Strong time management and multitasking skills. * Proficient in data entry and computer operations, including email communication, recordkeeping, and database management. * Competent in interpreting and responding to various documents and client inquiries. * Ability to present information clearly to individuals or groups. **Qualifications** We are seeking candidates with: * A Bachelor's Degree is preferred; however, candidates with a high school diploma or equivalent combined with relevant experience will be considered. * A minimum of one year of experience in crisis management, mental health, or substance abuse support is required. * Prior experience in crisis communication utilizing chat or text is essential. * A background in Health and Human Services is preferred. **Career Growth Opportunities** This position offers the potential for professional development through ongoing training, supervision, and the opportunity to acquire certification in crisis support, enhancing your skills and career trajectory within the field. **Work Environment and Company Culture** arenaflex is committed to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and compassionate team. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and career growth. * A dynamic and supportive work environment. **Important Notes** This role is remote; however, candidates must already reside in the Tampa Bay, FL area to be eligible. Initial training will be conducted in person at our Clearwater administrative office for a duration of three weeks. **How to Apply** If you are a compassionate and dedicated individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Apply Now** Apply Job! Apply for this job