Experienced Airport Customer Service Representative - Ticket/Gate Agent for Exceptional Travel Experiences at arenaflex

Introduction to arenaflex and the World of Airport Customer Service Imagine being part of a dynamic team that ensures the smooth operation of airport services, providing exceptional travel experiences to millions of passengers every year. At arenaflex, we pride ourselves on our commitment to safety, customer satisfaction, and employee growth. As a leader in the aviation industry, we are dedicated to making every journey memorable and hassle-free. Our mission is to transport cargo on time, every time, safely, and we are looking for talented individuals to join our team as Ticket/Gate Agents. Job Overview and Key Responsibilities As a Ticket/Gate Agent at arenaflex, you will be the first point of contact for our customers, guiding them through the check-in process, assisting with ticketing and baggage, and ensuring a seamless travel experience. This entry-level position is an excellent opportunity to launch your career in airport customer service, with our leaders providing mentorship and support to help you advance. Your responsibilities will include: Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation. Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. Operating loading bridges and opening, closing, and securing aircraft doors. Escorting unaccompanied minors and disabled passengers throughout the airport. Scheduling and Work Environment Scheduling is based on operational needs, with shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, depending on your seniority. Our airport customer service team is dedicated to providing exceptional service, and we are looking for individuals who are flexible, reliable, and passionate about delivering outstanding customer experiences. Benefits and Perks at arenaflex At arenaflex, we believe in sharing our success with our employees. Our benefits package is designed to support your well-being, career growth, and financial security. As a Ticket/Gate Agent, you can expect: Competitive salary and performance incentives. 401(k) with generous company contributions up to 9%. New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year. Up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits. Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care. Holistic Wellbeing programs to support physical, emotional, social, and financial health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. What You Need to Succeed To be successful as a Ticket/Gate Agent at arenaflex, you will need: To consistently prioritize safety and security of self, others, and personal data. To embrace diverse people, thinking, and styles. A high school diploma, GED, or high school equivalency. To be at least 18 years of age and have authorization to work in the United States. Proficiency in English and strong verbal and written communication skills. Basic digital literacy and the ability to pass a physical ability test (PAT) and Customer Service Assessment. The ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal. What Will Give You a Competitive Edge While there are no preferred qualifications for this role, having previous experience in customer service or a related field can be beneficial. If you are passionate about delivering exceptional customer experiences, are flexible and reliable, and have a strong commitment to safety and security, you may be an ideal candidate for this position. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Ticket/Gate Agent, you will have access to career development programs, mentorship, and training to help you achieve your long-term career goals. Our leaders are dedicated to supporting your growth and providing opportunities for advancement within the company. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to making our workplace a positive and supportive environment for all employees. At arenaflex, you will be part of a diverse and talented team that is passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits As a Ticket/Gate Agent at arenaflex, you can expect a competitive salary and benefits package. Our starting pay is $19.00 per hour, with regular pay increases through 10.5 years. You will also be eligible for performance incentives, bonuses, and other perks, such as discounts on travel and merchandise. Conclusion If you are passionate about delivering exceptional customer experiences, are flexible and reliable, and have a strong commitment to safety and security, we encourage you to apply for the Ticket/Gate Agent position at arenaflex. As a member of our team, you will be part of a dynamic and supportive work environment, with opportunities for career growth and development. Join us in our mission to make every journey memorable and hassle-free, and apply today to become a part of the arenaflex team! Apply for this job