**Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex**

At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. As a remote-first company with over 550 employees and more than 30 OEM and 4,000 dealer partners, we're committed to providing exceptional customer experiences throughout the entire journey. From inspiring enthusiasts with our editorial brands to instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing, we're dedicated to making a lasting impact in the industry. We're now seeking a highly skilled and motivated Bilingual (fluent in Spanish) Customer Engagement Representative to join our team at arenaflex's Roadrunner Servicing Center in Irving, Texas. This is an exciting opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of Powersports loans. **Key Responsibilities:** As a Customer Engagement Representative at arenaflex, you will be responsible for: * Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner * Processing phone payments and conducting outbound customer interview calls to ensure customer satisfaction and loyalty * Communicating and resolving customer issues via online chat channels, demonstrating a strong understanding of customer needs and concerns * Resolving common customer concerns regarding their powersports loan, providing clear and concise explanations and solutions * Meeting monthly productivity and quality goals, consistently delivering high-quality results and exceeding expectations * Complying with all federal and state-specific laws that regulate collections and servicing activities, maintaining a strong understanding of regulatory requirements and industry standards **Requirements:** To be successful in this role, you will need: * A high school diploma or equivalent (some college coursework a plus) followed by preferably two years of customer service experience, ideally in auto finance or an installment loan portfolio * A minimum of two years of related customer service experience in a fast-paced environment, with a proven track record of delivering exceptional results and exceeding customer expectations * Working knowledge of Word and Excel, with the ability to master the use of web-based systems (LoanPro) – training provided * Strong communication skills, both verbally and written, with the ability to communicate effectively with customers via phone and online chat channels * Bi-lingual English/Spanish a plus, with the ability to communicate effectively with Spanish-speaking customers * Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability * Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and a commitment to punctuality and reliability **Benefits:** As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including: * Robust health care plans (medical, dental, and vision) * Up to 20 days of paid time off (accrued) * Generous parental leave * Retirement plan (401(k) with company match) * Educational assistance/tuition reimbursement up to $3,000/year * Powersports safety benefit * Gympass wellness benefit **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Engagement Representative, you will have access to: * Ongoing training and development opportunities, including training on web-based systems and regulatory requirements * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity **Work Environment and Company Culture:** arenaflex is a remote-first company with a strong focus on work-life balance and employee well-being. Our team is dedicated to providing exceptional customer experiences, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Compensation and Perks:** We offer a competitive salary and benefits package, including a comprehensive health care plan, paid time off, and retirement plan. We also offer a range of perks and benefits, including educational assistance, tuition reimbursement, and a powersports safety benefit. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. **Apply Now:** Apply Job! Apply for this job