Experienced Bilingual Customer Service Representative - Remote Work Opportunity for New Mexico Residents with Fluency in Spanish and English

Introduction to arenaflex Imagine being part of a forward-thinking global organization that values a people-first culture, inclusivity, and a sense of belonging. At arenaflex, we pride ourselves on being a workplace where everyone feels valued and supported. We're a company that has earned numerous awards for being one of the "World's Best Workplaces," having the "Happiest Employees," and being one of the "Best Companies for Career Growth." If you're looking for a career change that offers the flexibility of working from home and being part of a diverse team, then we have the perfect opportunity for you. About the Role We're seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a remote worker, you will have the opportunity to work from the comfort of your own home, interacting with customers via inbound and outbound calls and the internet. Your primary responsibility will be to provide exceptional customer service support and resolve routine problems and questions regarding our products and services. To be successful in this role, you must reside in New Mexico and be fluent in both Spanish and English. Key Responsibilities Provide inbound customer support using a call flow guide in the customer's preferred language Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services to customers Deliver expert customer experiences with a smile Qualifications and Requirements To be considered for this role, you must have: The ability to read, write, and speak fluently in both Spanish and English At least 1 year of customer service experience Open availability to work a variety of shifts A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered) High-speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence Preferred Qualifications Previous experience working in a remote or call center environment Knowledge of customer service software and technology Experience with data entry and record-keeping Strong problem-solving and analytical skills Career Growth and Development Opportunities At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders being promoted from within, we're confident that you'll have the opportunity to advance in your career and achieve your goals. Benefits and Perks As a valued member of our team, you'll be eligible for a range of benefits and perks, including: Paid training and performance-based incentives Starting wage between $15.00/hr - $25.00/hr Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Work Environment and Company Culture At arenaflex, we're proud of our diverse and inclusive workplace culture. We believe in championing our people and investing in their success. Our remote work environment is designed to be flexible and supportive, with a range of tools and resources available to help you succeed. We're a company that values work-life balance and offers a range of programs and benefits to support your well-being and happiness. Diversity, Equity, and Inclusion We're committed to creating a workplace where everyone feels valued and respected. We believe in diversity, equity, and inclusion, and we're dedicated to creating a culture that's welcoming and supportive of all employees. We offer a range of programs and initiatives to support diversity, equity, and inclusion, including training programs, employee resource groups, and community outreach initiatives. How to Apply If you're excited about the opportunity to join our team as a Bilingual Customer Service Representative, please submit your application today. We can't wait to hear from you and discuss how you can contribute to our mission of delivering exceptional customer experiences. Equal Employment Opportunity arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a workplace that's inclusive and welcoming of all employees, regardless of their background or circumstances. If you have a disability or require a reasonable accommodation, please don't hesitate to contact us. We're looking forward to receiving your application and discussing how you can join our team of talented and dedicated professionals. Apply today and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job