Experienced Bilingual Customer Service Representative - Remote Work Opportunity in French and English for arenaflex

Introduction to arenaflex arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from over 70 countries, we proudly unite as "game-changers" to improve businesses and make a positive impact. As a remote Customer Service Representative, you will join our organically diverse team and contribute to our mission of delivering outstanding customer service experiences. A New Career Powered by You We are looking for talented and passionate individuals to join our team as a Customer Service Representative - Remote (Bilingual: French / English). This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. As a remote Customer Service Representative, you will work from the comfort of your own home and interface with customers via inbound/outbound calls and/or via the Internet. You will provide customer service support and resolution of routine problems and questions regarding client's products and/or services. Key Responsibilities Provide inbound customer support using a call flow guide in the customer's preferred language (French or English) Help customers resolve basic technical issues Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences…with a smile Your Qualifications To be successful in this role, you should have: The ability to speak fluent French and English 1+ year of customer service experience A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed High Speed internet (no wireless/hotspots or satellite) and a smartphone Essential Skills and Competencies In addition to the qualifications listed above, you should possess: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Strong attention to detail and ability to maintain accuracy Ability to work independently and as part of a team Career Growth and Personal Development At arenaflex, we are committed to providing our employees with opportunities for career growth and personal development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we provide a clear path for advancement and professional growth. What's in it for You In this role, you will be provided with: The on-target earnings range is $16- $25 per hour, which includes a base salary and incentives that align with individual and company performance Paid training and performance-based incentives Lucrative employee referral bonus opportunities Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and people-first culture. We believe in championing our people and providing a workplace free from unlawful discrimination and harassment. We are committed to providing a positive and supportive work environment that allows our employees to thrive and grow. Conclusion If you are a motivated and passionate individual who is looking for a new career challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Remote (Bilingual: French / English) at arenaflex, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our organization. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply for this job