Experienced Bilingual Spanish Customer Service and Fraud Specialist – Remote Work from Home Opportunity with arenaflex

Introduction to arenaflex At arenaflex, we are revolutionizing the way payments are made, enabling millions of people to move money between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our global team supports over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders, empowering them to grow with confidence and achieve remarkable results. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Job Overview We are seeking an experienced Bilingual Spanish Customer Service and Fraud Specialist to join our team. As a key member of our customer service and fraud prevention team, you will play a vital role in responding to account inquiries, identifying and preventing fraudulent activity, and providing exceptional support to our merchants and cardholders. If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer service and a keen eye for detecting fraud, we encourage you to apply for this exciting remote work from home opportunity. Key Responsibilities Respond to 25 or more account inquiries per hour, providing standard and scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assist with the completion of lost or stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity. Build credit card replacement orders and complete shipping materials. Begin to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts. What We Are Looking for in This Role To be successful in this role, you will need to possess a combination of excellent customer service skills, attention to detail, and basic knowledge of fraud detection and prevention. You should be a team player with a strong work ethic, flexible and open to working mid to late shifts, including weekends, as part of your weekly schedule. Minimum Qualifications High School Diploma or Equivalent Minimum of 6 months of recent contact center and/or work from home contact center experience in the last 18 months Bilingual Spanish Flexibility and openness to work schedules that include mid to late shifts and weekends Ability to work on camera at all times Preferred Qualifications One full year of recent contact center or work from home contact center experience Banking, Fraud, and/or Collections experience What We Offer At arenaflex, we offer a comprehensive benefits package to all our team members, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. We are committed to providing a supportive and inclusive work environment that fosters growth, learning, and development. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the opportunity to collaborate with a diverse and talented team of professionals. Compensation and Perks The pay for this role is $15.00 per hour, plus a 20% language differential once you begin taking Spanish calls, bringing your total hourly rate to $18.00. We also offer a range of perks and benefits, including paid time off, holidays, and a comprehensive benefits package. Career Growth and Development At arenaflex, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and opportunities for advancement. As a Bilingual Spanish Customer Service and Fraud Specialist, you will have the opportunity to develop your skills and knowledge in fraud detection and prevention, customer service, and payments technology, with the potential to advance to more senior roles within the company. Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and inclusive work environment, where diversity, equity, and inclusion are valued and respected. We are committed to creating a workplace culture that is supportive, collaborative, and empowering, where all team members feel valued, heard, and empowered to contribute their best work. As a remote worker, you will be an integral part of our virtual team, with opportunities to connect with colleagues and contribute to the development of our company culture. How to Apply If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer service and a keen eye for detecting fraud, we encourage you to apply for this exciting remote work from home opportunity. To apply, please submit your application, including your resume and a cover letter, and complete the On Demand digital interview. Our Recruiter will review your application and contact you for a final phone interview. Conclusion Join arenaflex as a Bilingual Spanish Customer Service and Fraud Specialist and become part of a dynamic team that is shaping the future of payments technology. With a commitment to diversity, equity, and inclusion, a comprehensive benefits package, and opportunities for growth and development, we offer a rewarding and challenging work environment that will help you achieve your career goals. Apply now and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job