**Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! arenaflex, a global leader in communications and technology, is seeking an experienced Call Center Customer Service Representative to join our team in Tennessee. As a Work from Home (WFH) representative, you'll have the opportunity to redefine customer service, creating meaningful connections with each customer while working from the comfort of your own home. **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team of passionate professionals is driven by a shared vision: to deliver exceptional experiences that exceed our customers' expectations. **Your Impact** As a Call Center Customer Service Representative at arenaflex, you'll play a critical role in delivering outstanding customer experiences. Your goal will be to provide effective and timely resolutions for customers, while delivering personalized recommendations for our latest products and services. You'll handle customer service calls ranging from billing and payments to plan changes and upgrades, using creative problem-solving skills to address complex customer questions and concerns. **Your Day-to-Day** As a WFH representative, you'll work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. Your day-to-day will include: * Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Resolving complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance. * Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Performing basic troubleshooting on both products and services when issues arise. * Working collaboratively with your team to achieve monthly sales goals and deliver an outstanding customer experience. **What You Can Look Forward To** As a Call Center Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package, including: * Hourly pay: $15.54 - $17.36 + additional compensation up to $3,000 if all sales goals and performance expectations are met. * Top sellers can earn up to $72,114 per year. * Comprehensive benefits package, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone **What We're Looking For** To succeed in this role, you'll need: * Call center or customer service experience. * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. * A dedicated workspace with verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). **Work From Home Requirements** As a WFH representative, you'll need to meet the following requirements: * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Possibilities** As a Call Center Customer Service Representative at arenaflex, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **Apply Now!** Ready to join our team and start delivering exceptional customer experiences? Apply now for the Call Center Customer Service Representative (Work from Home) role in Tennessee at arenaflex. Apply for this job