**Experienced Call Center Representative – Data Entry Work At Home Opportunity with arenaflex**

**Job Title:** Experienced Call Center Representative – Data Entry Work At Home Opportunity with arenaflex **Job Summary:** arenaflex is seeking an experienced Call Center Representative to join our team in a remote work-from-home setting. As a Call Center Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals while working in a fast-paced, dynamic environment. This is an exciting opportunity to work for a leading healthcare company that is dedicated to making a positive impact on people's lives. **About arenaflex:** arenaflex is a leading healthcare company that is committed to making a difference in the lives of our patients and customers. With a long history of innovation and a passion for delivering exceptional customer service, we are a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about making a positive impact on people's lives, and we are seeking like-minded individuals to join our team. **Job Responsibilities:** As a Call Center Representative, you will be responsible for: * Providing exceptional customer service to patients and healthcare professionals through inbound and outbound calls, emails, and other communication channels * Utilizing arenaflex's solution information section strategies and rules to process new patient enrollment and enter information into the proper system * Handling patient medication requests within HIPAA guidelines and entering top-off orders for processing * Investigating to obtain missing prescription data and deciphering clinical abbreviations (SIG codes) * Resolving all data entry-related exceptions * Handling correspondence to patients (inbound calls, visits, messages) and resolving outbound decisions to prescribers and patients as needed * Resolving Outside Exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing as per individual arrangement requirements * Making phone calls to guarantors and others to acquire data, gain supersede endorsement, or otherwise resolve Outside Exceptions * Providing support to Pharmacists, both those in the office and those in other areas * Recognizing and conveying issues to senior-level staff as necessary * Acquiring a dynamic specialist permit or accreditation within the initial 90 days and maintaining a current expert permit or certification **Essential Qualifications:** * High School Certificate or GED * Essential level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online) * Essential web search skills to include opening a program, writing in URLs in the right area, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online * Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports) * Ability to communicate in writing and verbally * 18 years old or older **Preferred Qualifications:** * At least 1 year of pharmacy experience in a retail or call center environment * At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as granted by the State Board for Pharmacy or widely recognized certification agency * Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction * Halfway to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports) * Familiarity with Spanish and English **Work Environment and Culture:** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our remote work-from-home setting allows for flexibility and work-life balance, while our team of dedicated professionals is passionate about making a positive impact on people's lives. We offer a range of benefits and perks, including: * Competitive hourly rate of $25-$35 per hour * Opportunities for career growth and professional development * Comprehensive training and support * Collaborative and dynamic work environment * Flexible work arrangements and remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance and contributions **How to Apply:** If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and qualifications. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and development for all team members. **Contact Information:** If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. We look forward to hearing from you! Apply for this job