**Experienced Customer Care Professional – Platinum**

**Join arenaflex and become a part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.** At arenaflex, we believe that people and businesses have the power to progress in incredible ways when they have the right backing. That's why we're dedicated to creating a career journey that's unique and meaningful to each and every one of our colleagues. With benefits, programs, and flexibility that support you personally and professionally, you'll have the opportunity to learn and grow with us. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you'll create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you'll grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service. **Role & Responsibilities:** As a Customer Care Professional at arenaflex, you'll utilize your skills, experience, and passion for customer service to help propel your team and its business partners to success. Your day-to-day responsibilities will include: * Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality * Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our services and acknowledging customer tenure * Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty * Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand * Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the customer and our merchants * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics **Minimum Qualifications:** * Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations * Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call * Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy * Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Driven to please by providing the ultimate experience for our customers on every interaction * Timeliness and reliability **Preferred Skills:** * Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills * Customer service and consultative sales environment experience preferred * Passion for consultative sales, recommending products or solutions tailored to each customer * Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end **Additional Requirements:** * Flexibility to work anytime between 6:00am - 2:00am, including weekends * Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week * Workplace Flexibility: Full-time. Shift flexibility requirements **Compensation and Benefits:** * Salary Range: $20.00 to $22.25 hourly + bonus + benefits * The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. * We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Work Environment and Company Culture:** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone should feel seen, heard, and valued, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day. With a focus on integrity, teamwork, and innovation, we're dedicated to making a positive impact on our customers, communities, and the world at large. **How to Apply:** If you're passionate about delivering exceptional customer service and building long-lasting relationships with our customers, we want to hear from you! Apply now to join our team and become a part of a global and diverse community of colleagues who are dedicated to making a difference. Apply Now! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Pay Transparency Policy Statement:** arenaflex is committed to transparency in our compensation practices. We believe that fair and equitable pay is essential to creating a positive and productive work environment. For more information on our pay transparency policy, please visit our website. **Know Your Rights:** arenaflex is committed to providing a safe and respectful work environment for all colleagues. For more information on your rights as a colleague, please visit our website. **Employment Eligibility:** Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job