**Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville**

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses or sunglasses, and ensuring that every interaction with arenaflex is nothing short of wonderful. **About arenaflex** arenaflex was founded with a passion for making a difference in the world, one pair of glasses at a time. We believe that everyone deserves access to quality eyewear and eye care, regardless of their background or financial situation. That's why we've pioneered innovative ideas, designed products, and developed technologies that help people see the world in a new light. Our commitment to social responsibility is at the heart of everything we do. For every pair of glasses or sunglasses we sell, we distribute a pair to someone in need through our Buy a Pair, Give a Pair program. To date, we've distributed over eight million pairs of glasses to people in over 50 countries, empowering them to learn, work, and achieve better economic outcomes. **The Role** As a Customer Experience Advisor, you'll be the face of arenaflex, providing exceptional service to our customers via email and live chat. You'll be the go-to expert for all things eyewear and eye care, helping customers find the perfect pair of glasses or sunglasses, and ensuring that every interaction with arenaflex is nothing short of wonderful. **Key Responsibilities** * Deliver exceptional customer service via email and live chat, responding to customer inquiries and resolving issues in a timely and professional manner * Learn and master arenaflex's internal management system, using it to efficiently process sales orders and maintain customer relationships * Use internal communication software to interact with teammates, management, and other departments, staying connected and informed throughout the day * Continuously think outside the box, identifying opportunities to improve customer experiences and implementing solutions that drive results * Collaborate with the arenaflex team to develop and implement customer experience strategies that drive loyalty and retention **Who We're Looking For** * A self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences * A creative and innovative problem solver who can think on their feet and come up with solutions that drive results * A sensitive and skillful communicator who can adapt their tone and communication style to suit different audiences and situations * A team player who is eager to learn and grow with arenaflex, staying up-to-date with the latest technologies and trends in the industry * A highly organized and detail-oriented individual who can juggle multiple tasks and priorities, staying focused and motivated in a fast-paced work environment **Requirements** * Ability to attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome) * A quiet workspace with minimal noise (i.e., home office) in which to fulfill shifts * Ability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT * Availability to work evenings and weekends, including during the holiday season * Reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided) * Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) **Preferred Qualifications** * Customer service experience, preferably in a remote or virtual environment * Experience working from home, with a proven track record of delivering exceptional results in a self-directed work environment **What We Offer** * Competitive hourly rate of $13.00 * Opportunity to work with a dynamic and innovative company that's making a real difference in the world * Flexible scheduling and remote work options, allowing you to balance your work and personal life * Ongoing training and development opportunities to help you grow and succeed in your role * A fun and supportive work environment that's filled with curious, kind, and creative people who are passionate about making a difference **Why Join arenaflex?** * We're a company that's committed to social responsibility and making a positive impact in the world * We're a dynamic and innovative company that's always looking for new ways to improve and grow * We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences * We offer a fun and supportive work environment that's filled with opportunities for growth and development **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you! Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination. **Accommodations** arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation to apply for this position, please contact us at [insert contact information]. **Virtual Onboarding** arenaflex requires all new hires to attend a virtual two-week onboarding program via Google Meet video calls. This program will provide you with the training and support you need to succeed in your role, and will give you the opportunity to meet and connect with your new colleagues. **Benefits** arenaflex offers a range of benefits to its employees, including: * Competitive hourly rate * Flexible scheduling and remote work options * Ongoing training and development opportunities * A fun and supportive work environment * Opportunities for growth and advancement **Why arenaflex is a Great Place to Work** * arenaflex is a company that's committed to social responsibility and making a positive impact in the world * We're a dynamic and innovative company that's always looking for new ways to improve and grow * We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences * We offer a fun and supportive work environment that's filled with opportunities for growth and development **Join the arenaflex Team** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you! Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job