Experienced Customer Experience Advocate – Delivering Exceptional Support and Empowering Users in a Dynamic and Innovative Environment at arenaflex

Introduction to arenaflex and Our Mission At arenaflex, we're passionate about building an amazing product and providing the best possible service to our customers. Our clients love our platform, and it's incredibly unique and fun to provide support in an environment where the vast majority of interactions are so positive. As a leader in our industry, we're committed to making people work simpler, more productive, and enjoyable. We're on a mission to empower teams to fulfill their goals and thrive, and we're looking for a talented Customer Experience Advocate to join our expanding team. About the Role As a Customer Experience Advocate at arenaflex, you'll play a critical role in delivering exceptional support and empowering our users to connect their goals and challenges with our solution. This is a hybrid position, with 3 days/week spent in our Denver office, and you'll have the opportunity to engage with customers across a variety of channels, including live chat, email, phone, and screen shares. You'll be the liaison between our customers and the rest of the arenaflex team, advocating for and helping to shape the best possible version of our product. Engage with customers across multiple channels to provide timely and effective support Empower customers to connect their goals and challenges with our solution, providing guidance and expertise to help them achieve their objectives Collaborate with internal technical teams to resolve issues and improve our product, engaging users for the full bug life cycle, from reports to verifying bug fixes Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit Create internal and external documentation to enhance our knowledge base and improve customer support Advise customers about new features and functionalities, helping them to get the most out of our platform Requirements To be successful in this role, you'll need to have experience providing customer or technical support, with SAAS experience being a plus. You should have a strong understanding of help desk software and remote support tools, with experience with Zendesk being an asset. You'll need to have excellent problem-solving skills, multitasking abilities, and superb written and verbal communication skills. A positive attitude, empathetic approach, and collaborative mindset are essential, along with the ability to take initiative and adapt in a fast-paced environment. Experience providing customer or technical support, with SAAS experience being a plus Understanding of help desk software and remote support tools, with experience with Zendesk being an asset Problem-solving skills and multitasking abilities Superb written and verbal communication skills Positive attitude, empathetic approach, and collaborative mindset Ability to take initiative and adapt in a fast-paced environment What arenaflex Can Offer You At arenaflex, we're committed to providing our employees with a rewarding and supportive work environment. We offer a competitive salary and benefit package, bonus potential, and eligibility to take part in our company equity incentive program. You'll have access to monthly stipends for food, wellness, and commuter work, as well as a fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills. We're proud to have been named a "Best Place to Work" by BuiltIn and "Great Place To Work" certified, and we foster diversity, inclusion, and belonging through our Employee Resource Groups. Competitive salary and benefit package Bonus potential and eligibility to take part in our company equity incentive program Monthly stipends for food, wellness, and commuter work Fully dedicated learning and development team Award-winning work environment Diversity, inclusion, and belonging initiatives Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. You'll have access to a range of training and development opportunities, including workshops, webinars, and conferences. Our fully dedicated learning and development team will provide you with the support and resources you need to achieve your career goals, and you'll have the opportunity to work with a talented and experienced team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture Our work environment is dynamic, innovative, and collaborative, with a focus on transparency, teamwork, and fun. We believe in empowering our employees to take ownership and make decisions, and we encourage open communication and feedback. We're a global company with employees in multiple locations, and we foster a sense of community and connection among our team members. We're proud to be an equal opportunity employer, and we welcome applications from talented individuals from all backgrounds and perspectives. Compensation, Perks, and Benefits For Colorado-based hires, the compensation range for this role is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity based on our company's plans and policies. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and other factors. We also offer a range of perks and benefits, including monthly stipends, a fully dedicated learning and development team, and a fun and dynamic work environment. Conclusion If you're a motivated and talented customer experience professional who is passionate about delivering exceptional support and empowering users, we want to hear from you. At arenaflex, we're committed to making a difference in the lives of our customers, and we're looking for team members who share our vision and values. Apply now to join our team and take the first step towards an exciting and rewarding career in customer experience. Apply for this job