**Experienced Customer Experience Agent - Electricity Industry - Fully Remote Opportunity**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions in the Electricity industry. Our mission is to empower our customers with the tools and resources they need to thrive in a rapidly changing world. We're dedicated to fostering a culture of innovation, collaboration, and customer-centricity, and we're looking for talented individuals like you to join our team. **Job Summary** As an Experienced Customer Experience Agent, you'll be responsible for providing top-notch customer service to our Electricity industry customers. You'll be the face of arenaflex, handling customer inquiries, resolving issues, and delivering exceptional experiences that leave a lasting impression. If you're a customer service rockstar with a passion for problem-solving and a knack for communication, we want to hear from you! **Essential Duties/Responsibilities** * Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner * Research account status and identify account issues * Address billing inquiries and resolve billing disputes * Process disconnection and re-connection requests * Enroll customers and resolve enrollment issues * Initiate collection activity on past due accounts and process disconnection and re-connection requests * Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role **Skills/Knowledge/Abilities** * Bilingual (English/Spanish) Required * Outstanding phone etiquette and polished communication skills (written and verbal) * Excellent listening skills * Ability to maintain a calm demeanor when dealing with agitated customers * Attentive to detail and committed to high-quality customer service * Strong quantitative, analytical, and problem-solving skills * Willingness to identify problems and suggest process improvements * Proficiency in Windows environment and MS Word and Excel applications * Comfortable in a fast-paced environment where change is commonplace **Experience** * Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred * Experience within the retail electricity industry strongly preferred * Experience in similar markets such as utilities, telecom, or cable preferred **What We Offer** * Competitive salary and benefits package * Opportunity to work in a dynamic, fast-paced environment * Comprehensive training and development programs to help you grow your skills and career * Collaborative and supportive team environment * Flexible work arrangements, including fully remote work options * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools to help you succeed **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Online courses and webinars * Mentorship programs * Leadership development opportunities * Career advancement opportunities **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer experiences. We're committed to fostering a culture of innovation, collaboration, and customer-centricity, and we're looking for talented individuals like you to join our team. Our company culture is built on the following values: * Customer-centricity * Innovation * Collaboration * Integrity * Accountability **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive salary * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Flexible work arrangements, including fully remote work options * Recognition and rewards for outstanding performance **How to Apply** If you're a customer service rockstar with a passion for problem-solving and a knack for communication, we want to hear from you! To apply, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job