**Experienced Customer Experience Chatroom Operator – Humanized Conversational Outreach**

**Join arenaflex, a high-growth company revolutionizing the messaging industry with AI-powered conversational outreach, as we expand our work-from-home Conversion Improvement team.** At arenaflex, we're passionate about empowering enterprises to capture intent and drive meaningful conversations with consumers. Our platform has handled over half a billion humanized conversations, enabling us to deliver automation at a scale unmatched by any competitor in the messaging industry. We're not just a high-growth company; we're a community that values personal growth, innovation, and teamwork. **About arenaflex** arenaflex enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Our proprietary natural language processing model has been refined through billions of conversations, ensuring that our platform delivers automation at a scale that no other competitor can match. We're the platform of choice for some of the world's most recognizable enterprises, and we're looking for talented individuals to join our team. **Job Overview** We're seeking an Experienced Customer Experience Chatroom Operator to join our Conversion Improvement team. As a key member of our team, you'll be responsible for reading consumer responses, responding contextually, and categorizing conversations accurately. Your work will help inform our natural language model, ensuring that our platform continues to deliver exceptional results for our clients. **Key Responsibilities** * Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses. * Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical. * Escalate conversations to leadership when needed. * Document frequently asked questions for continual improvement. * Add relevancy to canned responses. * Maintain 98% or above accuracy in response handling. * Maintain a Replies per Hour rate of 60 replies per hour worked. * Other projects as assigned. **Essential Qualifications** * Experience in a Customer Service Chatroom environment. * Experience with writing responses to consumers in a real-time, chat-based environment. * Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans. * Professionalism in all interactions. * Exceptional attention to detail, high standard of excellence/perfection. * Comfortability on a computer, advanced typing skills (cannot hunt and peck). * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule. * Must have reliable strong internet/WiFi. **Preferred Qualifications** * College Degree. * Experience with natural language processing or AI-powered conversational outreach. **Core Values** At arenaflex, we're committed to our core values, which guide every employee's daily execution and excellence: * **Lean**: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean. * **Passion**: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus arenaflex as a whole to be successful. Asking the question, "How is what I am doing today, enabling the success of my teammates and my clients". * **Happiness**: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. arenaflex has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it. * **Improve**: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and arenaflex Clients overall. * **Team**: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide. **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is spread across the globe, and we're committed to creating a culture that's inclusive, supportive, and collaborative. We believe that our employees are our greatest asset, and we're committed to providing a work environment that's conducive to growth, innovation, and success. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience. * Benefits program, including health, dental, and vision insurance. * 401(k) matching program. * Paid time off and holidays. * Professional development opportunities. * Flexible work arrangements, including remote work options. **How to Apply** If you're passionate about customer experience, conversational outreach, and AI-powered technology, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job