**Experienced Customer Experience Concierge – Centurion Lounge Ambassador**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge within the Centurion Lounge, you'll be the face of arenaflex, providing personalized service and support to our most valued customers. If you're passionate about delivering extraordinary service, have a flair for creativity, and thrive in a fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a global leader in the financial services industry, dedicated to providing innovative solutions and exceptional customer experiences. Our commitment to excellence is reflected in our company values, which prioritize integrity, teamwork, and customer satisfaction. As a member of our team, you'll have the opportunity to learn and grow with us, while making a meaningful impact on our customers' lives. **Our Mission** At arenaflex, we're on a mission to become essential to our Card Members by providing differentiated products and services. Our Customer Experience Concierges play a critical role in achieving this goal by delivering personalized service, resolving issues, and exceeding customer expectations. If you're passionate about delivering exceptional customer experiences and have a flair for creativity, we want to hear from you. **Job Description** As a Customer Experience Concierge within the Centurion Lounge, you'll be responsible for providing superior service to Card Members, acting as an ambassador of the arenaflex brand. Your primary responsibilities will include: * Welcoming and providing access to Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendations * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners **Key Qualifications** To succeed in this role, you'll need to possess the following qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays * Light to moderate lifting may be required for certain job tasks **Benefits and Perks** As a member of our team, you'll enjoy a range of benefits and perks, including: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Culture** As a Customer Experience Concierge within the Centurion Lounge, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our lounge is a fast-paced, team-oriented environment that requires flexibility, adaptability, and a commitment to excellence. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we want to hear from you. **Compensation and Benefits** The salary range for this role is $20.00 to $22.12 hourly, plus bonus and benefits. In addition to your base salary, you'll also receive a range of benefits and perks, including comprehensive medical and dental insurance, 401(k) matching, and paid time off. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a flair for creativity, we want to hear from you. To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **US Job Seekers/Employees** Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply Job! Apply for this job