**Experienced Customer Experience Coordinator – Retail Store Operations**

At arenaflex, we're not just a retailer – we're a community of innovators, thinkers, and creatives who are passionate about delivering exceptional customer experiences. With over 1,000 stores across the country, we're always looking for talented individuals who share our vision of creating a unique and exciting shopping experience for our customers. As a Customer Experience Coordinator at arenaflex, you'll play a vital role in promoting a positive and engaging environment for our customers and associates alike. You'll be responsible for leading a team of associates at the front of the store, ensuring prompt and courteous customer service, and promoting our loyalty programs. Your enthusiasm, energy, and commitment to excellence will set the tone for an exceptional customer experience that will keep our customers coming back for more. **About arenaflex** arenaflex is a dynamic and fast-paced retail environment where no two days are ever the same. Our stores are filled with an ever-changing array of products, from the latest designer trends to unique and unexpected finds. We're a company that values creativity, innovation, and teamwork, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences. **Key Responsibilities:** * Create a positive internal and external customer experience by leading by example and engaging with all customers * Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws, policies, and procedures * Train and mentor associates on front-end principles, personalizing the customer experience, and promoting loyalty programs * Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates * Address customer concerns and issues promptly, ensuring a positive customer experience * Ensure associates execute tasks and activities according to store plan, prioritizing as needed * Communicate accurately and effectively with management and associates when setting and addressing priorities, providing progress updates * Provide and accept recognition and constructive feedback * Partner with management on associate training needs to increase effectiveness * Promote credit and loyalty programs, support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment **Essential Qualifications:** * Available to work a flexible schedule, including nights and weekends * Strong understanding of merchandising techniques * Capable of multi-tasking * Strong communication and organizational skills with attention to detail * Able to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors * Able to train others * 1 year retail experience and 6 months of leadership experience **Preferred Qualifications:** * Previous experience in a customer-facing role or leadership position * Strong knowledge of retail operations and customer service principles * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and conflict resolution skills * Ability to work effectively in a team environment and build strong relationships with colleagues and customers **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong organizational and time management skills * Ability to work effectively in a team environment and build strong relationships with colleagues and customers * Strong problem-solving and conflict resolution skills * Ability to adapt to changing priorities and work in a fast-paced environment * Strong knowledge of retail operations and customer service principles * Ability to train and mentor others **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career * Opportunities for professional growth and development, including leadership roles and specialized training programs * Collaborative and supportive work environment that encourages innovation and creativity * Access to cutting-edge technology and tools to help you stay ahead of the curve * Opportunities to work with a diverse range of products and customers, developing your skills and expertise **Work Environment and Company Culture:** * arenaflex is a dynamic and fast-paced retail environment where no two days are ever the same * Our stores are filled with an ever-changing array of products, from the latest designer trends to unique and unexpected finds * We're a company that values creativity, innovation, and teamwork, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences * Our work environment is collaborative and supportive, with a focus on building strong relationships with colleagues and customers * We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off **Compensation, Perks, and Benefits:** * Starting pay range of $16.00 to $16.50 per hour * Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off * Opportunities for professional growth and development, including leadership roles and specialized training programs * Collaborative and supportive work environment that encourages innovation and creativity * Access to cutting-edge technology and tools to help you stay ahead of the curve * Opportunities to work with a diverse range of products and customers, developing your skills and expertise **How to Apply:** If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to become a Customer Experience Coordinator at arenaflex and join our team of innovators, thinkers, and creatives who are shaping the future of retail. Apply Now! Apply for this job