**Experienced Customer Experience Manager – Social Media Customer Support Remote Job at arenaflex**

**Join arenaflex, a pioneering leader in the electric vehicle industry, as we revolutionize the world's transition to sustainable energy. As a Customer Experience Manager, you will play a crucial role in shaping the customer experience and driving business growth.** **About arenaflex** arenaflex, formerly known as Tesla Motors, was founded in 2003 by Martin Eberhard and Marc Tarpenning. The company's name is a tribute to the visionary inventor and electrical engineer, Nikola Tesla. In 2004, Elon Musk became the company's largest shareholder, and since then, arenaflex has been at the forefront of the electric vehicle revolution. With a strong commitment to innovation and sustainability, arenaflex continues to push the boundaries of what is possible in the automotive industry. **Job Summary** We are seeking an experienced Customer Experience Manager to join our team at arenaflex. As a key member of our customer experience team, you will be responsible for leading the enrollment, training, and development of a unique store team that will help arenaflex accelerate the world's transition to sustainable energy. You will be tasked with identifying opportunities in the local market to boost arenaflex's brand visibility and drive sales growth. Your success will be measured by your ability to achieve a combined store sales target, drive optimal team performance, and maintain store operations. **Key Responsibilities** * **Business Strategy**: Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and job shadowing (70% of the time) * **Client Experience**: Ensure all team members deliver a top-level customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness * **Team Development**: Recruit, train, and develop management and staff, maintaining high position satisfaction, providing continuous performance assessment, and ensuring adherence to arenaflex's policies and procedures * **Brand Standards**: Maintain brand principles through store maintenance, display area show, and cost control, while ensuring consistency with arenaflex's dress code standard and preparation rules **What You'll Bring** * **Education**: Four-year degree or 2+ years of relevant experience in a proven track record to meet or exceed objectives * **Self-Starting Business Visionary**: Outstanding leadership skills, exceptional attention to detail, and ability to focus on multiple tasks while adhering to business-critical deadlines * **Excellent Communication Skills**: Magnificent written and verbal communication skills with a dedicated and moral approach to sales and sales tasks * **Collaborative Mindset**: Ability to develop collaborative relationships and serve as a well-respected, trusted partner * **Flexibility**: Ability to work nights and weekends in a retail environment, ability to move depending on the situation * **Valid Driver's License**: Substantial driver's license in the state of work and ability to obtain required state licensing, where applicable * **Engine Vehicle Salesman Permit**: This job requires you to have an Engine Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities **Pay and Benefits** * **Competitive Compensation**: Alongside competitive compensation, as a full-time arenaflex employee, you are eligible for the following benefits at day 1 of hire: + Aetna PPO and HSA plans > 2 clinical plan options with $0 premium deduction + Family-building, fertility, adoption, and surrogacy benefits + Dental (including orthodontic coverage) and vision plans, both with options with a $0 premium contribution + Organization Paid (Health Savings Account) HSA Contribution when signed up for the High Deductible Aetna clinical plan with HSA + Medical and Ward Care Flexible Spending Accounts (FSA) + LGBTQ+ care attendant services + 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits + Organization-paid Basic Life, AD&D, short-term and long-term disability insurance + Employee Assistance Program + Sick and Vacation (Strategic scheduling for pay positions), and Paid Holidays + Back-up childcare and nurturing support resources + Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft, and legal services, and pet protection + Weight loss and Tobacco End Programs + arenaflex Infants program **Employee Benefits** * **Employee Discounts and Benefits Program** * **arenaflex is an Equal Opportunity Employer/ Government contractor committed to diversity in the workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other element protected by relevant government, state, or local regulations.** * **arenaflex is also dedicated to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require any accommodations during the screening process.** * **For quick access to screen reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here). Please contact [email protected] for additional information or to request accommodations.** * **Security is a top priority for arenaflex. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our arenaflex Ability Protection Notice** **Top 10 Interview Questions** * Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively? * How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals? **Required Documents** * **Required Documents for This Recruitment**: The candidate should have this document before applying online. Candidates are suggested to read the official notification before applying. * **Document**: Qualifications certificate with mark sheets. * **Passport Size Photographs** * **Signature** **How to Apply** * **All eligible candidates can apply for this job as mentioned below** * **Read the official notification carefully from the official website.** * **Read the notification carefully before applying.** * **Fill out the application form (the link is given below)** * **Attach the required document and passport size photo with signature.** * **Then submit. Done.** Apply Job! Apply for this job