**Experienced Customer Experience Project Manager – Driving Innovation in Guest Experience at arenaflex**

At arenaflex, we're revolutionizing the way our guests experience the magic of our destinations. As a Customer Experience Project Manager, you'll play a pivotal role in shaping the future of guest experience, driving innovation, and delivering exceptional results. If you're passionate about creating unforgettable experiences, we want to hear from you! **About arenaflex** arenaflex is a world-renowned leader in the entertainment industry, known for its commitment to quality and excellence. Our Walt Disney World Resort is a premier destination for families and thrill-seekers alike, offering a unique blend of entertainment, education, and adventure. As a Customer Experience Project Manager, you'll be part of a dynamic team dedicated to making every guest's experience at arenaflex nothing short of magical. **The Role** We're seeking an experienced Customer Experience Project Manager to join our team, reporting directly to the Senior Manager Customer Experience Strategy. As a key member of our Customer Experience organization, you'll be responsible for supporting various responsibilities within the Customer Experience Strategy ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements. **Key Responsibilities** * Support and implement the Customer Experience roadmap, establishing and delivering on key achievements * Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums * Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics * Engage with technology and digital professionals to represent arenaflex site Customer Experience priorities * Demonstrate deep expertise and constantly monitor the pulse of the customer experience **Essential Qualifications & Skills** * Three (3)+ years of experience in project management and/or product development * Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions * Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization * Experience managing a large volume of complex work, prioritizing to ensure results are achieved * Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment * Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling * Understanding of Agile technical practices and testing concepts * Prior experience in working with technical product teams * Knowledge of arenaflex channels is a plus **Preferred Qualifications & Skills** * Bachelor's degree in Business, Project Management, Product Management, or equivalent field * Experience working with customer experience data and analytics * Familiarity with arenaflex's technology platforms and tools * Certification in project management or customer experience **Skills & Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to build and maintain relationships with stakeholders at all levels * Strong presentation and public speaking skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities & Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Project Manager, you'll have access to: * Opportunities for professional growth and development * Training and development programs to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Work Environment & Company Culture** arenaflex is a dynamic and innovative company that values creativity, collaboration, and excellence. Our work environment is fast-paced and challenging, but also fun and rewarding. As a Customer Experience Project Manager, you'll be part of a team that's passionate about delivering exceptional guest experiences. **Compensation, Perks, & Benefits** arenaflex offers a competitive compensation package, including: * Salary: $85,000 - $110,000 per year * Bonus: up to 20% of annual salary * Benefits: comprehensive health insurance, 401(k) matching, and paid time off * Perks: on-site fitness center, employee discounts, and recognition programs **How to Apply** If you're passionate about creating unforgettable experiences and want to join a dynamic team that's shaping the future of guest experience, apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Information** If you have any questions or would like to learn more about this opportunity, please contact our HR team at [arenaflex HR Email]. Apply for this job