**Experienced Customer Experience Project Manager – Transforming Walt Disney World's Guest Experience**

At arenaflex, we're on a mission to revolutionize the way our guests experience the magic of Walt Disney World. As a Customer Experience Project Manager, you'll play a pivotal role in shaping the future of our Guest Experience organization, driving innovation, and delivering exceptional results. If you're passionate about creating unforgettable experiences, we want to hear from you! **About arenaflex** arenaflex is a world-renowned leader in the entertainment industry, known for its commitment to quality, innovation, and guest satisfaction. Our Walt Disney World Resort is a premier destination for families, couples, and individuals from around the globe. As a Customer Experience Project Manager, you'll be part of a dynamic team that's dedicated to making every guest's visit a memorable one. **The Role** We're seeking an experienced Customer Experience Project Manager to join our team, reporting directly to the Senior Manager Customer Experience Strategy. As a key member of our Customer Experience organization, you'll be responsible for supporting various responsibilities within our ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements. **Key Responsibilities** * Support and implement the Customer Experience roadmap, establishing and delivering on key achievements * Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums * Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics * Engage with technology and digital professionals to represent Walt Disney World site Customer Experience priorities * Demonstrate deep expertise and constantly monitor the pulse of the customer experience **Essential Qualifications & Skills** * Three (3)+ years of experience in project management and/or product development * Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions * Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization * Experience managing a large volume of complex work, prioritizing to ensure results are achieved * Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment * Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling * Understanding of Agile technical practices and testing concepts * Prior experience in working with technical product teams * Knowledge of arenaflex channels is a plus **Preferred Qualifications & Skills** * Bachelor's degree in Business, Project Management, Product Management, or equivalent field * Experience working in a similar role within the entertainment industry * Familiarity with arenaflex's Guest Experience organization and initiatives **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to exclusive arenaflex events and experiences * Flexible work arrangements to support work-life balance **Work Environment & Culture** arenaflex is committed to creating a workplace that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional results while maintaining a positive and respectful work environment. As a Customer Experience Project Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for creating unforgettable experiences. **How to Apply** If you're a motivated and experienced project manager with a passion for customer experience, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications. **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job