Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our team. As a Customer Sales and Service Representative, you'll be the face of our company, delivering exceptional customer experiences and showcasing your passion for technology. If you're excited about working in a dynamic environment where no two days are the same, we encourage you to apply for this incredible opportunity. About the Role In this role, you'll be responsible for providing top-notch customer service and sales support to our valued customers. You'll be the go-to person for answering incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner. Your superior sales and customer service skills, combined with your excitement for technology, will enable you to deliver an outstanding customer experience that sets us apart from the competition. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about arenaflex products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a team player with excellent communication and empathy skills, able to diffuse sensitive situations and provide exceptional customer service. If you have a passion for learning about customers, business challenges, and industry trends, we want to hear from you. Essential Qualifications: Related Associate Degree or 2+ years of relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications: Related Bachelor's Degree or higher 3+ years of customer service experience in a call center environment Proven track record of meeting or exceeding sales goals Experience with CRM software and other sales tools Strong analytical and problem-solving skills Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. You'll have access to ongoing training and development programs, as well as opportunities to take on new challenges and responsibilities. Our culture is built on a foundation of innovation, creativity, and collaboration, and we encourage our employees to think outside the box and come up with new ideas and solutions. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative. We believe in fostering a culture of inclusivity, diversity, and belonging, where everyone feels valued, connected, and empowered to reach their potential. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on your location and confirmed job-related skills and experience. You'll also be eligible for our award-winning total rewards package, which includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Conclusion If you're a motivated and customer-focused individual who is passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Sales and Service Representative, you'll be an integral part of our team, helping us to drive innovation, creativity, and impact in the world. Don't miss out on this chance to join a dynamic and inclusive company that values its employees and is committed to making a difference. Apply now and take the first step towards an exciting and rewarding career at arenaflex! Apply for this job