**Experienced Customer Service Advocate - Part-Time Opportunity at arenaflex**

**About arenaflex** arenaflex is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. arenaflex is the sole corporate member of arenaflex Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. arenaflex has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. arenaflex employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided with in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. arenaflex takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare, visit [www.arenavflex.org]( [www.arenavflexhealthplan.com]( or follow us on LinkedIn, Facebook, and Twitter. **The Job** We are seeking an experienced Customer Service Advocate to join our team on a part-time basis. As a Customer Service Advocate, you will serve as a point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. You will be responsible for ensuring member satisfaction by providing superior customer service and a willingness to help at all times while maintaining a professional demeanor. **Key Responsibilities:** * Provide quality customer service by applying arenaflex Five Service Principles. Educate members, family, providers, and caregivers regarding benefits and plan options. * Accurately explain benefits and plan options in person, via email, or telephonically. * Provide follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalate appropriate member issues to management or other departments as required. * Consistently meet and/or exceed the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance. * Respond appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims, and all other issues following departmental policies and procedures and job aids. Take ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issue. * Increase member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely, and accurate fashion; coordinate resolution with providers and other departments as needed. * Participate in member calling projects as assigned by management to support the overall arenaflex goal of membership retention. * Follow policies and procedures and job aids in order to maintain efficient and complaint operations; communicate suggestions for improvement and efficiencies to management; identify and report problems with workflows following proper departmental procedures; actively participate in departmental staff meetings and training sessions. * Follow all appropriate Federal and State regulatory requirements and guidelines applicable to arenaflex Health Plan operations, as documented in company policies and procedures. Follow all HIPAA requirements. * Document transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals. * Temporarily respond to routine member questions and concerns on specific medical group call queues as part of skill development. * Contribute to team effort by accomplishing related results as needed. * Actively support the achievement of arenaflex's Vision and Goals. * Other duties as assigned. **Your Qualifications:** * Required: G.E.D./High School * 1-2 years call center or related customer service experience, required. * 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred. * Experience in the healthcare, insurance, or pharmacy industry highly desirable. * Ability to maintain a calm demeanor at all times, including during highly charged situations. * Data entry and general computer skills (word processing, e-mail) required. * Effective communication (oral and written) skills. Professional/pleasant telephone manner required. * Ability to handle large call volume, while providing excellent customer service at all times required. * Demonstrated efficiency/effectiveness in an environment with a high call volume. **What's in it for you?** * Base Salary range: $20.00 * Excellent 401(k) Retirement Saving Plan with employer match. * Robust employee recognition program * A work-life balance **An Opportunity to Make a Difference:** As a Customer Service Advocate at arenaflex, you will have the opportunity to make a real difference in the lives of our members and our community. You will be part of a team that is dedicated to innovating senior healthcare and supporting older adults on their aging journey. **We're an Equal Opportunity Employer:** arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status, or any other status protected by law. A background check is required. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of older adults, we encourage you to apply for this part-time opportunity. Visit [www.arenavflex.org/careers]( to learn more about our current job openings and to submit your application. Apply for this job