**Experienced Customer Service Agent – Sports – Hybrid Overnight Shift**

Are you passionate about sports and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Are you available to work a hybrid schedule with 4 out of 5 days from home and 1 day in our office, with overnight shifts from 11:30pm to 8am? If so, arenaflex is looking for an outgoing and driven Customer Service Agent to join our team! As a Customer Service Agent at arenaflex, you will be the face and voice of our digital sportsbook operations, providing top-tier experiences for our patrons across the country. You will work closely with fellow sports fans in an exciting and fun working environment, where you will have the opportunity to build strong relationships and make a real impact on our customers' experiences. **About arenaflex** arenaflex is a leading provider of sports wagering and online casino games, with a strong focus on delivering exceptional customer experiences. Our team is passionate about sports and committed to providing the best possible experiences for our customers. We are looking for like-minded individuals who share our passion for sports and customer service to join our team. **About the Role** As a Customer Service Agent, you will be responsible for communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience. You will use internal resources and systems to view player account statuses and histories, and provide comprehensive information on our mobile applications. You will also be responsible for providing an exclusive level of customer service during every conversation, demonstrating friendliness, care, and building value in the arenaflex brand. **Key Responsibilities** * Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications. * Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information. * Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel. * Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Deliver exceptional performance results in customer satisfaction and contact handle times. * Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **About You** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that arenaflex operates. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Education and conference reimbursements. **Work Environment** Our office is located in Cherry Hill, New Jersey, and we offer a hybrid schedule with 4 out of 5 days from home and 1 day in the office. You will have the opportunity to work with and alongside fellow sports fans in an exciting and fun working environment. **Compensation and Benefits** We offer a competitive compensation package, including a base hourly rate of $19.50/hour, plus a shift differential of $1.00/hour, earning you $20.50/hour for working our overnight shift. We also offer comprehensive benefits, including health, dental, and vision insurance, as well as a 401(k) plan. **How to Apply** If you are passionate about sports and delivering exceptional customer experiences, and you meet the requirements listed above, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job