**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**

Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a leading player in the ticketing industry, where we're seeking a highly skilled and motivated Customer Service Associate to join our team. As a Customer Service Associate at arenaflex, you'll play a vital role in ensuring our valued sellers and customers receive top-notch service, every time. You'll be the face of our company, handling a high volume of calls and emails, resolving issues, and providing elite support to our stakeholders. If you're a people person with a passion for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a cutting-edge ticketing company that's revolutionizing the way people experience live events. With a strong focus on innovation, customer satisfaction, and employee growth, we're committed to creating a work environment that's both challenging and rewarding. Our team is made up of talented individuals who share a common goal: to provide exceptional service and exceed our customers' expectations. **Your Role as a Customer Service Associate** As a Customer Service Associate at arenaflex, you'll be responsible for: * Managing transactions and relationships with our valued sellers and customers * Responding to a high volume of calls and emails on a broad range of event and order-related questions * Investigating instances where customer experience has been affected and resolving issues fairly and constructively * Handling day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities * Navigating order queues and determining what requires attention to provide real-time assistance * Playing an active role in continued learnings to advance skill sets necessary for individual and team goals **Your Progress as a Customer Service Associate** Here's a breakdown of your role expectations over the first 30, 90, and 180 days: **Seller Operations Associate (30 days in)** * Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems **Seller Operations Associate (60 days in)** * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities * Navigate order queue and determine what requires attention to provide real-time assistance **Seller Operations Associate (90 days in)** * Play an active role in continued learnings to advance skill sets necessary for individual and team goals * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers **What You'll Bring** To succeed as a Customer Service Associate at arenaflex, you'll need: * Outstanding communication, attention to detail, and organizational skills * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills * Interest in the live event space and an eager-to-learn attitude **Work Environment and Schedule** Our office is located in Coppell, TX, and we offer a hybrid work model, with 3 days in the office and 2 days at home. Your work schedule will be: * Monday-Friday, 1:30pm-10:00pm, with Tuesday/Wednesday off * Monday-Friday, 1:30pm-10:00pm, with Wednesday/Thursday off **Compensation and Benefits** As a Customer Service Associate at arenaflex, you'll enjoy: * A competitive base salary of $40,000 * Overtime eligibility * Bi-annual bonuses * Annual equity grant * Comprehensive benefits package, including medical, dental, and vision insurance **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career at arenaflex. [Apply Job!]( Apply for this job