**Experienced Customer Service & E-Commerce Supervisor – Retail Operations and Team Leadership**

At arenaflex, we are dedicated to nourishing people and the planet through our commitment to excellence in customer service, sustainable practices, and community engagement. As a Customer Service & E-Commerce Supervisor, you will play a vital role in driving the success of our retail operations and team leadership initiatives. This is an exciting opportunity to join a dynamic team that values innovation, collaboration, and customer satisfaction. **Job Summary:** As a Customer Service & E-Commerce Supervisor, you will be responsible for leading the Customer Service & E-Commerce programs at your assigned store, focusing on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. Your daily operations will include managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As a Supervisor, you will support the Team Leader in leading and developing Team Members, promoting arenaflex's core values, Leadership Principles, and goals. **Key Responsibilities:** * Deliver outstanding customer experience and hold all Team Members accountable for delivering exceptional customer service. * Establish clear expectations for balancing in-store customer service and completing online orders. * Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers. * Stay aware of relevant competitors and industry trends to inform strategic decisions. * Ensure an effective and efficient response to customer questions, requests, and/or concerns. * Foster collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as Amazon delivery drivers. * Develop and maintain a positive environment of outstanding teamwork, mutual respect, and exceptional morale. * Maintain Team Member safety and security standards, ensuring compliance with relevant regulatory rules and standards. * Develop, coach, mentor, and motivate Team Members to sustain a high-performing Team and minimize turnover. * Maintain cleanliness of workspaces, including staging areas and coolers, and ensure the security of equipment, such as MSRs, phones, and currency counters. * Proactively identify process improvement opportunities and consistently communicate and model arenaflex's core values, Leadership Principles, and supports goals. **Essential Qualifications:** * 12+ months of retail experience, with a focus on customer service and team leadership. * Strong analysis skills to root cause underperformance, either observed or demonstrated by metric performance. * Excellent interpersonal, motivational, team building, and customer relationship skills. * Ability to perform task management, balancing dynamic customer flows. * Proficient with email, Microsoft Office, and operations-related applications. **Preferred Qualifications:** * Experience in a supervisory or leadership role, with a focus on team development and performance management. * Knowledge of e-commerce platforms and online order management systems. * Familiarity with arenaflex's core values, Leadership Principles, and goals. **Physical Requirements/Working Conditions:** * Must be able to lift 50 lbs. * In an 8-hour workday, standing/walking 6-8 hours. * Hand use: Single grasping, fine manipulation, pushing, and pulling. * Work requires the following motions: bending, twisting, squatting, and reaching. * Exposure to FDA-approved cleaning chemicals. * Exposure to temperatures 90 degrees Fahrenheit. * Ability to work in a wet and cold environment. * Ability to work a flexible schedule, including nights, weekends, and holidays as needed. * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. **Compensation and Benefits:** * Competitive hourly wage range: $18.50 - $30.20, commensurate with experience. * Comprehensive benefits package, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. * Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. **Diversity, Equity, and Inclusion:** At arenaflex, we are committed to providing a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs. **How to Apply:** If you are a motivated and customer-focused individual with a passion for team leadership and retail operations, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job