**Experienced Customer Service Representative (Chat) – Vision Care Industry Pioneer**

At arenaflex, we're revolutionizing the way people access vision care, making it simpler, easier, and more accessible for everyone. As a leading provider of innovative products and services, we're committed to putting our customers first and delivering exceptional experiences. Our legendary culture, born from the award-winning heritage of 1-800 Contacts, continues to inspire and drive us forward. With the support of our parent company, KKR, a global leader in private equity investment, we're poised for continued growth and success. **Join Our Team** We're seeking an experienced Customer Service Representative (Chat) to join our dynamic team. As a key member of our customer-facing team, you'll play a vital role in delivering top-notch service to our customers, providing solutions to their queries, and driving sales growth. If you're a self-motivated, driven, and innovative individual with a passion for customer service and sales, we want to hear from you. **The Opportunity** As a Customer Service Representative (Chat), you'll be responsible for: * Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform, responding to customer inquiries, and resolving issues in a timely and efficient manner. * Replying to incoming emails from customers, providing clear and concise solutions to their queries. * Requesting contact lens prescriptions from eye care providers as needed, ensuring seamless communication with our customers and partners. * Consulting customers on the best value for their contact lens purchase, driving sales growth and revenue. * Providing exceptional customer service in a fast-paced environment, delivering solutions that create a positive experience for our customers. * Maintaining high performance metrics, including quality, sales, and dependability, to ensure exceptional customer satisfaction. **What We're Looking For** To succeed in this role, you'll need: * A high school diploma (or GED equivalent) and a strong foundation in customer service and sales. * Excellent typing and computer skills, with a minimum of 35 words per minute. * A hustle and tireless work ethic, with a self-starter mentality and a drive to succeed. * The ability to multitask and prioritize tasks simultaneously, with a focus on delivering exceptional results. * Innovative thinking and problem-solving skills, with the ability to think on your feet and adapt to changing situations. * Previous experience in customer service and sales is a plus, but not required. **Our Company Culture** At arenaflex, we live by our core values: * **Big-hearted**: We're passionate about making a difference in our customers' lives. * **Tenacious**: We're driven to succeed, with a relentless pursuit of excellence. * **Unconventional**: We think outside the box, embracing innovation and creativity. * **Better together**: We believe in collaboration, teamwork, and mutual support. **Perks and Benefits** As a valued member of our team, you'll enjoy: * Free eye exams for your entire family, with deep discounts on lenses, glasses, and other services. * Amazing healthcare coverage, tuition reimbursement, and a 401(k) match. * Exposure and training to other roles in the company, with career pathing and internal internship opportunities. * A dynamic and supportive work environment, with a focus on growth and development. **Requirements** To be considered for this role, you must: * Live in one of the following approved states: Utah. * Be available to work a variety of shifts, including weekends and evenings. **How to Apply** If you're a motivated, driven, and innovative individual with a passion for customer service and sales, we want to hear from you. Apply now to join our team and be a part of arenaflex's exciting journey. Apply Job! Apply for this job