**Experienced Customer Service Representative for arenaflex Hospitality Business – Flexible Part-time Opportunity**

At arenaflex, we are dedicated to delivering exceptional customer experiences across our hospitality business. As a key member of our customer service team, you will play a vital role in ensuring our guests receive top-notch support and service. We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team on a part-time basis, working 3 days a week with flexible days. **About arenaflex** arenaflex is a leading hospitality business that prides itself on providing unique and memorable experiences for our guests. Our team is passionate about delivering exceptional service, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a customer service representative at arenaflex, you will be part of a dynamic team that is dedicated to making a positive impact on our guests' lives. **Key Responsibilities** As a Customer Service Representative for arenaflex, you will be responsible for providing exceptional customer support via phone and text, managing a moderate call volume, and ensuring every customer receives exceptional service. Your key responsibilities will include: * Handling 15-25 calls per day, averaging 6 minutes per call, and responding to text messages and resolving customer inquiries promptly. * Providing accurate information and support to customers regarding services and general inquiries. * Troubleshooting any issues and escalating when necessary. * Creating and managing the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed. * Monitoring the crew's group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed. * Regularly checking and responding to company emails, ensuring prompt communication with customers and internal team members. * Responding to guest reviews, ensuring professional and courteous communication at all times. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Excellent verbal and written communication skills. * Ability to multitask and prioritize tasks effectively. * Strong problem-solving skills and ability to remain calm under pressure. * Proficient in using email, messaging apps, and phone systems. * Ability to manage time effectively and work independently. * Previous experience in customer service or scheduling is a plus. **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work effectively in a fast-paced environment. * Proficiency in using technology, including email, messaging apps, and phone systems. * Ability to manage multiple tasks and prioritize effectively. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to supporting the growth and development of our team members. As a customer service representative, you will have the opportunity to: * Develop your customer service skills and knowledge. * Gain experience in scheduling and team management. * Work with a dynamic and supportive team. * Participate in ongoing training and development programs. * Pursue opportunities for career advancement within the company. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you must be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are required for this role. At arenaflex, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our company culture values: * Collaboration and teamwork. * Innovation and creativity. * Continuous learning and development. * Diversity and inclusion. * Work-life balance. **Compensation and Benefits** As a part-time customer service representative, you will receive: * $150/day. * $1800/month. * Flexible schedule. * Work from home. * 12 hour shift. * Day shift. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering for all team members. Apply for this job