Experienced Customer Service Representative – Full Time Work from Home Opportunity with arenaflex, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to arenaflex At arenaflex, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at arenaflex to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. Job Overview arenaflex's Customer Care division is hiring 100s of Customer Care Representatives in the Las Vegas, NV area. As a Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. If you are interested in a flexible work schedule and live within 75 miles of Las Vegas, NV, consider this role at arenaflex, where you can balance priorities in and outside of work while being committed to delivering heart-driven service to our millions of plan members. Key Responsibilities Assist members with their pharmacy benefit plans, addressing questions and concerns regarding prescription insurance, medication coverage, and mail order prescriptions. Take inbound calls, providing heart-driven service to our plan members, and offering solutions to simplify their health care experience. Utilize your skills and knowledge to provide accurate and helpful information, ensuring that our members better understand their coverage and options. Participate in ongoing training and development opportunities to expand your knowledge of health care and enhance your customer service skills. Adhere to HIPAA and governmental compliance requirements, maintaining the highest level of confidentiality and professionalism in all interactions. Essential Qualifications 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience). Computer proficiency in Windows-based applications. High School Diploma or equivalent. Preferred Qualifications Associate's degree or equivalent experience. Ability to problem-solve in a positive, productive manner. Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life. Reliability and compliance with scheduling standards. Ability to exhibit patience and empathy and express assurance and confidence. Strong customer service skills, including courteous telephone etiquette and professionalism. Strong oral, interpersonal, and communication skills. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our colleagues. Our Care colleagues have opportunities to grow in and outside of our business unit, with opportunities for advancement from a REP I to a REP II and III. We offer a comprehensive training program, including onsite training of 8 weeks, designed to ensure your success on the team. You will have the opportunity to learn more about health care, expand your own experiences, and open doors to additional opportunities within arenaflex. Work Environment and Company Culture arenaflex is a Fortune 4 company that puts our heart into caring for our colleagues and our communities. We offer a flexible work schedule, with schedule options designed to create a balance between work and personal life. Our work environment is dynamic and supportive, with a strong focus on teamwork and collaboration. We are committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected. Compensation, Perks, and Benefits The typical pay range for this role is $17.00 - $27.90 per hour. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer numerous well-being programs, education assistance, free development courses, a store discount, and discount programs with participating partners. As for time off, our employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering heart-driven service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will play a critical role in simplifying the health care experience for our plan members, while also growing and developing your skills and career. Don't miss out on this chance to join a dynamic and supportive team that is committed to making a positive impact in the lives of our customers and communities. Apply today and take the first step towards a rewarding and fulfilling career at arenaflex! Apply for this job